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Santander - Leeds Briggate

Banking, retail and commercial.

15 February 2017
Yorkshire and Humber
Businesses and shops, Children Young People and Students, Community organisations, Finance
Local Alliances:
Leeds Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Creating awareness amongst our staff members on a national level is critical. Learning to be able to spot the signs and to accommodate accordingly so that sufferers of dementia and their carers feel welcomed and at ease.

We should potentially look to encorage monthly/quarterely awareness sessions and appoint local staff members to be specialise in this area and take ownership of their branch and their customer base.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Of course some of our staff members may never have encountered a sufferer of dementia and therefore not be aware at the time and exert the correct tolerance that is needed.

During busy times when staffing may be low, we must ensure we do pay the required attention to dementia sufferers and not leave them confused by rushing their transactions or queries.

Member website


2. Actions

  • Training for new team members.

    Our new team members have a greta deal to learn obviously however we need to ensure that the importance of interacting with sufferers of dementia is not forgotten about or abbreviated. Therefore on a local level I will ensure this forms part of their training with the hope it will become national.

  • Monthly Training and Upskilling

    We must not forget our existing, experienced team members and their CPD. This needs to be on-going and form part of their monthly one to ones or training.

    Being implemented
  • Stories from Colleagues.

    There should be encouragement for us to share our stories between branches locally and potentially nationally and therefore we will all learn from each other and this will lead to improved services for sufferers of dementia.

    Being implemented