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Crossroads Care Hertfordshire North West and East

Crossroads Care Hertfordshire North provides support for unpaid family carers and the people they care for in Hertfordshire. Our service is currently available in the towns and villages of North Herts, Stevenage, Welwyn/Hatfield, Dacorum, St Albans, East Herts and Broxbourne Districts. We provide flexible packages of help and support to carers and their families in the home and in the community. We are a network partner of Carers Trust, Britain’s leading carer support charity. As one of the largest UK schemes, we work with over 1200 carers, providing the special quality of care that gives carers the peace of mind to let someone else step into their shoes – giving them a break from their caring responsibilities. We connect carers with other support in the community and can provide a listening ear at one of our friendly cafe’

9 April 2019
East of England
Care, Community organisations, Health, Social Care, Voluntary Sector
Local Alliances:
Dementia Friendly East Herts Action group, Stevenage Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We provide support to both the person living with dementia and those supporting them.  All our services include the individual, their family and friends with planning the service we are providing in order to best meet the individual needs ensuring they are valued and understood.  We build greater resilience and independence in people living with dementia and their families to remain living at home.  This is achieved by providing direct support to the person living with dementia in the way of holistic homecare: “Caring For Life” and carers breaks : “Helping You Care” to the family/friends needing time out from caring role.

We provide a day centre service for people with dementia and a targeted service for people with Young Onset Dementia in Stevenage/North Herts area.

We support with making the home environment dementia friendly to meet the individual needs.  Information and advice is given to enable those living with dementia and their family gain access to services and support in the community to remain connected and have a better quality of life. 

We provide dementia awareness sessions to build understanding and resilience.  We provide access to our in house dementia trainer to build on the strengths and find solutions to individual needs. 

We offer peer support with carer meet-ups to reduce isolation and be included in the community.  People living with dementia and the people who support them can refer directly to our services.

We work in partnership with local statutory, specialty and community organisations. We have several formal contractual partnerships on referrals.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our challenges are to ensure the services we offer are available to people living with dementia and the people who support them a) in all areas of the district at the required intervals and times and b) to assist those who have been unsuccessful in applying for funding for support services at the required level.   

To raise awareness amongst statutory services, professional services, voluntary organisations and the wider public about our services.  The latter being especially important in order for people to be aware of the services we offer before they may need them to reduce delay of receiving the right support when needed. We provide long term and short term solutions and occasionally we find that clients get overwhelmed with leaflets and literature at point of diagnosis and are not always navigated to ourservices – they do not always feature for example on relevant websites although funded by Hertfordshire County Council.

Incidence of dementia related conditions amongst our clients increases year on year, a trend that seems set to continue. Currently over 50% of our clients (we see around 1000 people a year) require support for dementia.

 We are seeking funding for accredited Dementia Training & Action learning Sets for all our staff team in partnership with others to ensure the highest quality service possible to local residents.

Member website


2. Actions

  • Dementia-specific tailored & innovative support services for networks supporting people with dementia available in a timely manner to whole region.

    We provide support to people living with dementia and their unpaid carer, family friends with respite breaks.  Crossroads workers will provide the person supporting someone living with dementia with time out to enable that person to do the things they would otherwise either not be able to do or have difficulty because of the support they are providing..  Our support worker will take over the caring role to give the unpaid carer the time. 

    We are a proactive preventative service providing support in and out of the home.  The benefits are twofold.  The person living with dementia can do activities in or out of the home remain independent and part of the community The person have the time out is able to now able to spend time looking after their own wellbeing by being able to do the things they want to .

     This support is provided through our Helping You Care service – carer breaks, initially first 18 hours of carer breaks is free.  We also provide Caring for Life service which is more frequent visits to support with personal care and assistance in the home giving physical and emotional support with a holistic approach.

    Carer Meet-ups offering peer support information and signposting to other services within the community. Our aim is to reach more people to build resilience and enhance wellbeing in individuals to remain at home together whilst being a part of the wider community. 

    We will be providing timely access increased scope and re-entry into our services with our new response team who will offer joined up health, social care & respite services.

    We are continuing to provide support to residents of rural areas living with Dementia often not identified and carers struggle with respite and homecare being provided.

    We are continuning to widen our carer -meet ups which are for both carer and cared for.  Specifically beneficial for people living with dementia being able to attend together with cared for


    2016 - Third Quarter Update

    new member 

  • Dementia Friendly Homes

    We support people living with dementia to stay in their own homes for longer and  increase quality of life by making their home environment more dementia friendly.

    We will engage the person/persons living in the home to make the home environment more conducive for day to day living and advocate potential changes. If the person living with dementia and their family want to implement the changes agreed to improve the home environment we will work with if needed local trusted traders and services to facilitate the changes to improve the home environment.

    Working together beneficial changes can be made to improve the home by reducing negative effects in the home environment and adding positive improvements for the person living with dementia and their family.


    2016 - Third Quarter Update

    New member

  • Accredited Dementia Training & Action learning Sets

    All our staff are Dementia Friends. We have recruited an in-house trainer who champions dementia training to all our staff. The trainer also provides support and advice to staff , people living with dementia and their family to find solutions to improve their quality of life and skills by running Action Learning Sets.

    We also provide dementia awareness training sessions throughout the year. These are specifically designed for family and friends supporting people living with dementia. During these sessions understanding is achieved about dementia and living a quality life with dementia. Gained through these sessions are coping strategies and support for family/friends to build greater resilience and knowledge in a group and individual basis.


    2016 - Third Quarter Update

    New member

  • Dementia Friendly Communities

    Our Aim is to raise awareness in our community to engage with local organisations, employers businesses to be aware of how they can support people living with dementia to continue to have an independent active life within their local community. Achieve this by working alongside other organisations in and outside of the Dementia Action Alliance who have the same goal

    Raise awareness of the Dementia Action Alliance and its aims. Encourage other organisations and local businesses to join and raise dementia awareness with the local community

    As part of this programme our Day Centre has an inreach and fundraising programme to develop awareness. We have refurbished the centre this year with dementia specific tools and technologies to help raise awareness of how these tools can be utilised in a small scale homely atmosphere which is similar to your own home.


    2016 - Third Quarter Update

    New member