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Hill Lane Surgery, Southampton

We are a GP surgery situated near to Southampton City Centre.

4 September 2016
Care, Health
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a GP surgery we welcome the opportunity to be become “Dementia Aware”. Both our patients who are suffering with dementia, and their carers/families are real people who we, would benefit from the new resources that we have been given access to, or were not aware of being available.


In recent months we have refurbished our reception areas, however we are still aware that changes still need to be made to assist with those patients suffering with dementia, and we look forward to being able to facilitate some changes with the benefit of an advice from your organisation.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

From an administrative point of view, obviously it is well known that the NHS is not coping with the increase in patient demands. Along with recent staff changes and financial shortfalls these are challenging times, and with patient numbers here at a record high, additional work can sometimes lead to added pressures.

Member website


2. Actions

  • Implement the ispace programme

    To implement the recommendations in the above programme



    Being implemented
  • Arrange staff training

    For all staff to receive Dementia Awareness Training


  • To do an environmental walk around the surgery

    For a staff member or patient to appraise the surgery.

  • Review Dementia Care Plans and ensure that all patients have one carer and that their details are recorded and coded.

    To ensure we have up to date contact details and correct coding our system.


  • For all Dementia patients to be given a “This is me” plan at their annual review

    All patients to be given a “This is me” plan where appropriate at their reviews.