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Lake Road Practice, Portsmouth

We are a GP partnership working across 2 sites providing care for patients in the heart of Portsmouth. We promote personal care, which is built on established relationships throughout the team: Doctors, Nurses, Reception and Administration, all of whom have a strong knowledge of the community in which they work. We are a training practice for Doctors and Nurses of the future, dedicated to continuous improvement through education and development of clinical services. We offer a broad range of comprehensive services by highly trained and experienced clinical generalists using the latest technology.

30 August 2016
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?


We are reviewing our working processes to look at identifying patients at risk of Dementia at an early stage and how we then work with the patient to ensure the best possible care. We understand that stigma and fear can prevent people getting help early on and we hope that by raising awareness through patient displays, leaflets and creating an open environment with understanding staff we will encourage communication between patients, their friends and relatives making them aware of memory impairment and the sign and symptoms of Dementia. We hope this will help towards tackling the issue of seeking help early and will encourage them to speak with their GP.

Creating links and better working relationships with other local service providers, carers groups and police will keep information and services available to our patients with Dementia or memory impairment up to date and easy to access.

Carers, friends and relatives of people with Dementia play a very important and often overlooked role and we are looking at how we can encourage them to register as a carer and offer them the support and services that they need.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?


Some of the challenges are the competing demands on both time and resources for GPs and the level of staff awareness and understanding.

We have a limited knowledge of the range of voluntary services available locally and have not worked closely enough with them in the past. It has been a challenge trying to find a member or members of staff who have time to coordinate the information and keep it up to date and relevant.

2. Actions

  • Dementia Awareness


    All practice staff to have an awareness and understanding of how people are affected by dementia helping to ensure the patients and their carers receive quality service and are treated with understanding when attending the practice. We currently have training booked for the 23 March 2016.

    We are encouraging staff members to become a dementia friend and providing further information for those who want it.

    Being implemented
  • To complete an environment checklist to ensure the patient areas are dementia friendly.


    We have carried out a walk around our patient areas and identified the need for a quiet space. We are inviting members of our Patient Participation Group and the local carers group to carry out a similar walk around before we can complete the plan for improvements.

  • Work in partnership with patients and their carers.


    We need to look at how we identify patient carers and encourage more to register themselves as carers.

    We hope to invite more people to identify themselves as carers code them and involve them in the decisions made concerning the patients care.

    Set up processes to review the carers registered at the practice and the practicalities of having them notified of appointment dates and times.

    Design an information leaflet, pack or card for patients and their carers with local support groups, information services and also helpful links on the internet for more information.