Bradbeers, New Milton

Retail Department Store

Updated:
30 August 2016
Sectors:
Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Making sure that our customers living with dementia and their families and carers are dealt with in an appropriate manner to meet their needs and keep them active in the community for as long as possible. Support any staff with dementia for as long as possible.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Dealing with customers and staff who are having to live with dementia and making sure that they feel comfortable and supported

Member website

www.bradbeers.com

2. Actions

  • Dementia Awareness raising for staff

    Ensure all customer facing staff are dementia aware

    Status:
    Delivered
  • Have a member of staff who is a Dementia Champion

    Send a member of staff on a dementia champion course

    Status:
    Delivered
  • Store changes and improvements

    Ensure that any changes made to the store take the needs of those with
    dementia into account.

    Status:
    Planning
  • Dealing with distressed customers, families and carers

    Ensure that there is a private area where any problems can be dealt with
    discreetly.

    Status:
    Delivered
  • Ensure that any staff diagnosed with dementia are supported and enabled to work for as long as possible in compliance with the Equal Opportunities Act

    Ensure that HR are fully aware of the requirements.

    Status:
    Delivered
  • Ensure that any staff diagnosed with dementia are supported and enabled to work for as long as possible in compliance with the Equal Opportunities Act

    Ensure that HR are fully aware of the requirements.

    Status:
    Delivered
  • Dealing with distressed customers, families and carers

    Ensure that there is a private area where any problems can be dealt with
    discreetly.

    Status:
    Delivered
  • Ensure that any staff diagnosed with dementia are supported and enabled to work for as long as possible in compliance with the Equal Opportunities Act

    Ensure that HR are fully aware of the requirements.

    Status:
    Delivered
  • Store changes and improvements

    Ensure that any changes made to the store take the needs of those with
    dementia into account.

    Status:
    Planning
  • Have a member of staff who is a Dementia Champion

    Send a member of staff on a dementia champion course

    Status:
    Delivered