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Junction 32 Outlet Village

Opened in1999, remodelled, rebranded and relaunched by property management company Realm in 2006, Junction 32 is an open plan shopping mall with more than 90 stores including Marks & Spencer, GAP, Next, NIKE, Mango, Monsoon and Clarks in 250,000 sq feet of retail space with free parking for 1400 cars. The outlet village is 16 miles from Leeds City Centre immediately off Junction 32 of the M62, forming part of a wider leisure, entertainment and retail development. It attracts a footfall of 3.1 million people and regularly appears in the Top 10 UK Retail Outlets.

13 March 2014
Yorkshire and Humber
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Wakefield and Five Towns Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Outcome number 6 in the Dementia Declaration: "I have a sense of belonging and of being a valued part of family, community and civic life" - is most appropriate to Junction 32.

A vital aspect of managing the centre is to ensure that the team on site and the staff working in the retail stores have an awareness of dementia and are able to offer help and support to people with dementia and their carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenge is having 92 stores with over 800 staff on staff, and the centre management therefore depend on store managers cascading the information to their teams in store.

2. Actions

  • Quarterly Team Meetings

    Sharing information on dementia issues at quarterly on site team meeting with security & cleaners

  • Quarterly Tenant Meetings

    Sharing information about dementia issues at quarterly tenant meetings

  • Regular Updates

    • Include information on Retail Advantage – internet based information site for tenants
    • Include information on the staff notice board
  • Assessment Visits

    Host visits from people with dementia and their carers to get real feedback on their experience to see if we have any areas of concern