First Huddersfield

First Huddersfield is one of the bus companies serving the area of West Yorkshire, providing solutions for an increasingly congested world... keeping people moving and communities prospering. Our services help to create strong, vibrant and sustainable local economies. During the last year around 10.5 million people relied on us to get to work, to school or college, to visit family and friends and much more and each day, every single one of our employees work hard to deliver vitally important services for our passengers.

30 August 2017
Yorkshire and Humber
Transport Sector
Local Alliances:
Kirklees Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

People with dementia can have fears about accessing public transport which in turn can be a barrier for them to live well and participate in everyday life.  By incorporating dementia awareness for First Huddersfield staff/drivers we will promote an understanding of dementia which will help people living with dementia to use our services, feel supported and help to continue to maintain their independence.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time constraints and resource management for training whilst meeting the demand of the operational business.

Creating a culture of caring for vulnerable people and being realistic about achieving 100% ‘buy-in’ from employees.

2. Actions

  • Dementia awareness – develop awareness and how we can support and help those living with dementia and their carer’s.

    Managers to attend dementia friend’s session, dementia friend’s awareness will then be cascaded to all staff as appropriate.

    Develop dementia awareness by using online resources including, SCIE, Dementia Action Org, Alzheimer’s Society, DAA & KDAA Resources.  

    Attending network events for best practice and information sharing.

    Raise awareness to our commitment of becoming dementia friendly by becoming members of the KDAA and displaying the ‘Working toward Dementia Friendly’ symbol.

  • CPC Training & Induction Procedures

    Develop CPC training and induction procedures to incorporate and review dementia awareness training.  Incorporating the use of online resources and films.

    Attend network events to promote best practice and information sharing.