St Johns Centre

St Johns Centre is an indoor shopping centre located right in the heart of Leeds. It is ideally placed between two busy shopping streets, Merrion Street and the Headrow. With a great mix of retailers over two levels including fashion, gifts and food, plus its own secure car park, St Johns makes shopping in Leeds easy.

Updated:
23 August 2016
Local Alliances:
Leeds Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At the St Johns Centre we have strong customer service as well as friendly employees in all roles within the organisation, we therefore feel we are in a position to offer care and support to people living with dementia in Leeds. 

Every day we come into contact with people from all backgrounds, ages and demographics.  By educating colleagues on the behaviour traits of those living with dementia along with the effects of dementia on themselves or close family members we could play an important role in identifying areas of improvement within the physical environment of the St Johns Centre as well as raising awareness of dementia and the services available within the local community.

 

The St Johns Centre has over 30 retailers one of which, William Hill, is at present an active DAA member.  Remaining retailers will also be encouraged to join the DAA, become Dementia Friends and take part in information sessions to enable a consistently safe and welcoming environment for people living with dementia along with those caring for people with dementia.

 

As a centre we will look to develop a strong corporate social responsibility policy to strengthen our offer by developing our team to become Dementia Friends / Dementia Friends Champions as well as working with organisations such as the Alzheimer’s Society.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a centre we will face the challenge of ensuring our wider team of colleagues receive the appropriate amount of training due to varied shift patterns and the requirement of having employees actively operating within the shopping centre at all times.  However, training a number of Dementia Friends Champions will not be problematic and will enable more comprehensive ongoing training as well as enabling us to integrate information sessions within introductory training for new employees.

Another challenge is to consistently uphold levels of awareness amongst the team over the long-term.  Refresher training will be offered by the centres’ own trained Dementia Friends Champions which will remind colleagues to sustain awareness.

 

As many of the St Johns Centre’s retailers are part of larger corporations it may be challenging to encourage them to engage with external services such as joining the DAA, however the benefits of this will be highlighted in monthly retailer newsletters as well as being discussed at retailer meetings.      

Member website

www.stjohnsleeds.co.uk

2. Actions

  • Raising awareness and understanding of Dementia in the local community

    Promote the value of engaging with the DAA and Dementia Friends within Leeds with St Johns Centre retailers through retailer newsletters and meetings as well as offering them the opportunity to attend information sessions with St Johns Centre employees.  The centre will also actively promote our involvement with the DAA and Dementia Friends by using their logos on our website, social media and other promotional materials.

    Status:
    Planning
  • Dementia Friends

    Provide information sessions to train all St Johns Centre employees on the value of understanding and being aware of those living with dementia, with the aim of training at least four team members as Dementia Friends.  If successful this will be rolled out with remaining employees to ensure that all St Johns Centre colleagues are in a position to make a positive impact within the Leeds community.

    Status:
  • Dementia Friends Champions

    Train at least two management team members to be Dementia Friends Champions, enabling the integration of training and information sessions into team inductions and prolonging awareness within the centre.

    Status:
    Planning, Delivery
  • Making the St Johns Centre a Safe Place

    Conduct a site survey allowing people living with dementia to visit the centre to consider all aspects of the environment, share ideas and outline any areas for improvement in order to make the centre more welcoming and safe for those with dementia, their carers and family members.  Additionally the St Johns Centre will aim to take part in the ‘Safe Place Scheme’ whereby we will be on hand to help vulnerable people who can become lost or confused.

    Status:
    Planning, Delivery, Initial Scoping
  • Making the St Johns Centre a Safe Place

    Conduct a site survey allowing people living with dementia to visit the centre to consider all aspects of the environment, share ideas and outline any areas for improvement in order to make the centre more welcoming and safe for those with dementia, their carers and family members.  Additionally the St Johns Centre will aim to take part in the ‘Safe Place Scheme’ whereby we will be on hand to help vulnerable people who can become lost or confused.

    Status:
    Planning, Delivery, Initial Scoping