1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Key Care and Support Ltd is the Nurse owned and managed agency of choice. Established in 2007 by Ian Finch RGN RNMH, Key Care and Support has grown organically and achieved a great deal in a short space of time. Our business has developed in many ways, from being appointed as 1st call provider to many of the NHS Trusts and Care Homes we work with, sole supplier to a well-respected national Residential Children’s Care provider. We have also worked hard at maintaining the personal approach to service delivery that has stood us in good stead since we began.

 We are registered with all relevant bodies enabling us to operate as a Nursing Agency and a Domiciliary Care provider, are proud of our Corporate Membership with the Recruitment and Employment Confederation and have achieved ISO9001 quality standard for our processes and procedures.

 Our success is down to the loyalty, commitment and passion our people have for our Company. We would not be able to offer the services we do, with the peace of mind our clients enjoy through the quality standards we adhere to, without great employees.

Care staff are comprehensively trained in enablement, communication and Dementia awareness alongside caring skills. The importance on understanding Dementia will enhance the lives of very one in our organization and everyone we share the understanding with, also putting the understanding into our actions.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The branch continues to recruit and train motivated and enthusiastic individuals but continually finding retention challenging when funding and contracts change.

Time to provide person centered care within financial constraints.

Understanding all organisations involved to allow accurate and appropriate signposting can be challenging.

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