What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Key Care and Support

Key Care & Support is the premier Nursing and Care Agency, providing a variety of temporary staffing services to public and independent sectors. We provide our clients with Qualified, Registered Nursing staff, Support Workers and Care Assistants of all grades into General and Mental Health related fields on a temporary and permanent basis.

12 August 2016
West Midlands
Care, Health, Medical
Local Alliances:
Shropshire, Telford & Wrekin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Key Care and Support Ltd is the Nurse owned and managed agency of choice. Established in 2007 by Ian Finch RGN RNMH, Key Care and Support has grown organically and achieved a great deal in a short space of time. Our business has developed in many ways, from being appointed as 1st call provider to many of the NHS Trusts and Care Homes we work with, sole supplier to a well-respected national Residential Children’s Care provider. We have also worked hard at maintaining the personal approach to service delivery that has stood us in good stead since we began.

 We are registered with all relevant bodies enabling us to operate as a Nursing Agency and a Domiciliary Care provider, are proud of our Corporate Membership with the Recruitment and Employment Confederation and have achieved ISO9001 quality standard for our processes and procedures.

 Our success is down to the loyalty, commitment and passion our people have for our Company. We would not be able to offer the services we do, with the peace of mind our clients enjoy through the quality standards we adhere to, without great employees.

Care staff are comprehensively trained in enablement, communication and Dementia awareness alongside caring skills. The importance on understanding Dementia will enhance the lives of very one in our organization and everyone we share the understanding with, also putting the understanding into our actions.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The branch continues to recruit and train motivated and enthusiastic individuals but continually finding retention challenging when funding and contracts change.

Time to provide person centered care within financial constraints.

Understanding all organisations involved to allow accurate and appropriate signposting can be challenging.

Member website


2. Actions

  • Raising Awareness Delivery

    We will raise awareness of the condition for all of our care and support workers and members of the community who are trained by us to develop them to become “Dementia Friends”.


    2016 - Third Quarter Update

    New member

  • Sharing best practice

    We will continually evolve our training materials by sharing best practice with our care and support workers who are ”on the coal face” of supporting those with Dementia. Our training will reflect the ongoing needs of those with Dementia, and knowledge that we discover will be reflected in our training.


    2016 - Third Quarter Update

    New member

  • Accessibility to Training

    We will continue to keep working with the community, offering not only Dementia Awareness sessions as a valuable resource for understanding of Dementia, but also with costs implicated for us to deliver CDP Accredited Dementia Awareness Training in Shropshire and Mid Wales.


    2016 - Third Quarter Update

    New member