Care Relief Team

Care Relief Team is a family owned and run domiciliary care service covering North East Derbyshire and Matlock. Established in 1985, we have ample experience and expertise in providing high quality home care and support services to adults and older people. Our services include personal care, shopping, cleaning, social support and outings, medication support/administration and specialist services. Our care is delivered by highly skilled and experienced carers who are recruited for their outlook and attitude to care. All staff are fully background checked and receive over the national average level of training including opportunities to undertake care related qualifications. Our ethos and values are good quality, person centred and non-discriminatory care, all our clients are recognised as individuals. We are the largest provider of home care services in the area we cover and we are recognised by both the local authority and the Care Quality Commission as providing high quality services.

7 October 2016
East Midlands
Domiciliary Care
Local Alliances:
Chesterfield Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a home care provider with approximately 80% of our clients being older people we recognise and embrace that a high proportion of our clients either already have dementia or may have in the future. With this in mind we are keen to ensure that our services are suitable for our clients and their families/carers. We understand the challenges of providing care to someone with dementia and because of this we offer training to all our employees about Dementia and we promote the Dementia Friends initiative to all our front line care workers. Our Training Manager is soon to become a Dementia Friends Champion, she will deliver Dementia Friends sessions in-house to our staff, ensuring all current and new staff are ‘Dementia Friends’. And in addition to this we will offer Dementia Friends sessions to our clients and their families/carers to aid their understanding and develop knowledge about dementia in the community. Our care planning is completed carefully and with the client at the heart of it, throughout the assessment process the client and their relatives/carers needs are taken into account and a holistic care plan is prepared and actioned to provide the very best care to meet individual needs.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Providing care in the home to clients with dementia always has its challenges, these can be daily or sometimes less frequently but more significant such as a noticeable deterioration in condition. For our front line care staff to continually adapt to the changes and challenges can become stressful and cause relationships to breakdown between the client and their carers. This is also evident for the relatives and family carers for our clients, we support their emotional wellbeing as much as we are supporting the client. This can be emotionally draining to all involved and with little support services, medical advancements and even formal diagnosis being available these challenges can be enough to cause significant breakdown in informal care arrangements and relationships. Our biggest challenges are somewhat out of our control, care visit times and funding have become so stretched due to national agendas and local budget cuts that providing good quality care to people with dementia is increasingly difficult. Short visit times of 15 minutes are of no value to a person with dementia, they cannot build or maintain relationships with their carers and this often leads to significant distress to the person when they do not understand their care needs or why people who are strangers to them come into their home on a daily basis.

Member website

2. Actions

  • All our employees will be ‘Dementia Friends’

    We will ensure that all of our employees from the office to front line workers attend a dementia friend’s session and become a dementia friend.


    2016 - Third Quarter Update

    New Member

  • Raise awareness of dementia within the community

    Our Training Manager will complete the Champion training and will roll out the delivery of Dementia Friends sessions to all employees (see Action 1). The Training Manager will also provide at least twice a year a Dementia Friends session advertised to our clients and their relatives/carers to attend.


    2016 - Third Quarter Update

    New Member

  • Continue to lobby locally and nationally for home care visit times to be increased for people with dementia

    We will continue to lobby our local authority, national government and work in partnership with our local Dementia Action Alliance and Alzheimer’s Society to raise the profile of dementia care and the challenges faced by informal family carers and formal care providers such as ourselves. Such as the lack of understanding of dementia care, needs and the additional support needed for relatives and informal carers through the limited time allocated which causes unnecessary stress and distress to all.


    2016 - Third Quarter Update

    New Member