Whitworth Chemist, Fitzwilliam

Community pharmacists were known in the past as chemists. Like GPs, community pharmacists are part of the NHS family. Every day about 1.6 million people visit a pharmacy in England. Community pharmacies are situated in high street locations, in neighbourhood centres, in supermarkets and in the heart of the most deprived communities. Many are open long hours when other health care professionals are unavailable. There are several different types and sizes of community pharmacies, ranging from the large chains with shops on every High Street or in edge of town supermarkets, to small individually owned pharmacies in small communities, in the suburbs and often in deprived areas or rural settings. The traditional role of the community pharmacist as the healthcare professional who dispenses prescriptions written by doctors has changed. In recent years community pharmacists have been developing clinical services in addition to the traditional dispensing role to allow better integration and team working with the rest of the NHS.

Updated:
9 August 2016
Location:
Yorkshire and Humber
Sectors:
Pharmaceutical
Local Alliances:
Wakefield and Five Towns Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a business and the hub of our community we can provide support to people with dementia, their families and to carers.  We have a close working relationship with the local GP surgery and therefore can liaise with other Health Care Professionals to provide appropriate support.  Pharmacies are able to provide Medicine Use Reviews and Prescription Interventions for patients who may need their medicines reconciled post discharge from hospital or to help with their regular medicine taking routine.  We offer a repeat ordering system and delivery of prescriptions, We can also meet with patients and families/carers to assist patients with their medication needs; including arranging compliance aids such as a dossette box.   At Whitworths we organise  a Patient Participation Group (PPG) that meets every three months, this is when members of the local community meet to get involved in different projects and to help us increase standards of service we provide.  At the PPG we invite guest speakers and recently the group took part in a Dementia Friends session.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time and making sure everybody is up to date with training

Pharmacies have the opportunity to provide information and reassurance to people living with dementia and to carers as well as signposting them to other relevant services. However the daily need for pharmacies to: dispense ‘one-off’ prescriptions; dispense repeat prescriptions; sell over-the-counter products; provide information and guidance – all in a busy shop-type environment, could impose restrictions on time being available for other things.  This highlights the importance of ALL of our staff being trained and becoming dementia friends. Our delivery drivers come into contact with vulnerable members of the community, counter and dispensary staff also need to be aware as they are front line in the pharmacy.

2. Actions

  • Staff Awareness and Understanding

    We will arrange a Dementia Friends session for all pharmacy staff and encourage all staff to become Dementia Friends. 

    Status:
    Planning

    2016 - Third Quarter Update

    New member

  • Developing a dementia-friendly environment

    We will develop the pharmacy as a dementia-friendly environment by:

    • Assessing how dementia-friendly it is by using the Dementia Action Alliance checklist
    • Avoid unnecessary changes of that affect patients / customers
    • Making use of our consulting room as a quiet space for talking to people who are distressed or confused
    • Applying to join Wakefield Council’s Safer Places scheme
    • Ensure that a comprehensive and up-to-date sign posting resource is in branch
    Status:
    Planning

    2016 - Third Quarter Update

    New member

  • Staff and Team Development

    We will:

    • Join our local Dementia Action Alliance – to: increase our understanding and awareness of dementia; increase our awareness of other services that are dementia-friendly; learn about best practice in other areas of activity; increase our awareness of organisations, services, products and anything else that may be helpful to people living with dementia and to carers
    • Share relevant information within the pharmacy team
    • Staff members to wear Dementia Friend Pin Badges so they can easily be recognised as being Dementia Friends.
    Status:
    Planning

    2016 - Third Quarter Update

    New member

  • Optimising Medicines

    We will use a person centred approach to:

    • Use Medicine Use Reviews (MURs) to discuss medications currently with being taken with people living with dementia.
    • Use New Medicine Service (NMS) consultations to explain newly-prescribed medications. NMS can be either face-to-face discussions or over the phone.
    Status:
    Planning

    2016 - Third Quarter Update

    New member

  • Support to People Living with Dementia & Carers

    • Identify what people living with dementia and carers want – through our PPG and through our annual Community Pharmacy patient questionnaire.
    • Signpost  people living with dementia and carers to organisations and services appropriate to their individual needs
    • Specifically signpost carers to Carers Wakefield
    • Provide a range of up to date information on dementia
    Status:
    Planning

    2016 - Third Quarter Update

    New member