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Dudley and Seven - Optcians

We are a opticians based in Maltby and we provide a professional family friendly eye care

4 August 2016
Yorkshire and Humber
Local Alliances:
Rotherham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to give a caringfriendly service to our patients withdementia recognising that any appointment is difficult for a person with dementia to deal with .

In addition we recognise the importance for with  dementia to have as many sensory advantages as possible

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

An appointment for someone with dementia may take longer which could cause operational problems or be shorter due to communication being reduces .

We may also not be aware that the person is experiencing difficulties which maybe dementia. Communication with family and friends and partners will become more important at this point .

Member website


2. Actions

  • Dementia Awarness Training

    Provide professional dementia training to a nominated dementia champion to cascade it throughout the business . Incorporate basic dementia training into mandatory staff training - generally achieved on the job. Encourage staff to watch dementia friends film at www.dementiafriends.org.uk, or attend a face to face dementia friends session . Encourage staff to watch short film ‘The Appointment’ at https://www.youtube.com/watch?v=EnPUq00UA8c to aid understanding of dementia and the challenges people with dementia face within the community. Register the organisation on the dementia friends website to allow staff to access information and videos relating to dementia awareness
  • Appointments

    Flag patient records to indicate when a patient has dementia, so as to provide the appropriate support Provide longer appointments to patients with dementia to allow them to settle. Allow time for discussion with carer’s as to the patient’s normal behaviour and any changes to behaviour that may indicate sight problems Make use of a dementia specific testing chart which uses pictures rather than letters to make the consultation easier for the patient . Provide frequent reminders regarding appointments and notify patient’s with dementia when their eye test is due . Flag up patients who fail to respond to postal notifications of an eye test and make necessary arrangements to contact them directly
  • Information gathering and sharing

    Promote education of carers to recognise obvious signs of visual disturbance and the importance of regular eye testing. Make enquiry into the dementia patient’s mobility - recent changes such as loss of balance when walking may indicate a problem with sight
  • Awareness of RDAA

    Ensure all staff have knowledge about the Rotherham Dementia Action Alliance