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Mill Gate Shopping Centre

Mill Gate Shopping Centre is the main covered shopping area located in the Lancashire market town of Bury. The 450,000sqft centre boasts a diverse retail mix of over 150 national and independent shops, 29 mall tenancies, office blocks and a 565 space multi-storey car park. The centre is anchored by BHS, T J Hughes, Boots, Waterstones and HMV. The centre enjoys a catchment of 575,000 with over 12.5 million visitors per year. Enviable location directly adjacent to the ‘World Famous’ Bury Market and the town centre transport hubs. The centre provides public toilets, mall seating and community services for local charities and organisations, religious groups and agencies to support local initiatives and events

2 August 2016
North West
Retail, Businesses and shops
Local Alliances:
Bury Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Mill Gate shopping centre, Bury strives to provide a safe and welcoming environment with excellent customer service for all shoppers and visitors alike including visitors living with dementia and their carers. We will look to train our staff and assist the tenants in providing a dementia friendly community.

The shopping centre recognises that in order to achieve this, the shopping centre team will need to develop a greater awareness of dementia and its impact, so they are confident in helping and supporting those with dementia, their family and carers.

Working with local Dementia Friendly groups the shopping centre staff are to be trained to recognise and assist dementia sufferers and their carers. Training will also be cascaded to all retailers as well, which in turn will raise awareness and generate a more dementia friendly community.

We will also look to conduct a review of environmental factors such as signage and make appropriate changes where possible. Show a positive and enabling attitude to people with dementia, including the active promotion of helping to make Bury become more dementia friendly.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?


Pressures surrounding time / availability of staff, as well as retailer personnel are two main constraints.


We will endeavor to ensure all of our staff are inspired to put what they learn during dementia awareness sessions into action. 


We will ensure that all centre personnel are dementia Friends within 6-months of starting work at the Centre and will aim to have two dementia champions within the CM team to support this.


The management team will ensure that all staff understand the importance and relevance of supporting this cause.

Member website


2. Actions

  • Raise awareness of dementia amongst all Centre staff

    Work with volunteers from the Bury DAA to enable Dementia Friends sessions to be delivered for Mill Gate staff

  • Raise awareness of dementia amongst all retailers and their personnel.

     Work with volunteers from the Bury DAA to enable monthly Dementia Friends sessions to be delivered for Mill Gate retailers and their personnel

  • Nominate two members of the team to become Dementia Champions:

    Work with volunteers from the Bury DAA to train two personnel to become Dementia Champions

  • Educate all staff in the ‘top tips for customer facing staff’

    Compile a Dementia Friendly ‘top tips’ to help deliver better customer service

  • Improve communications with retailers about Dementia Awareness

     Regular inclusion in monthly retailer newsletter to raise awareness of Dementia with our 150 retailers and their staff through regular newsletter bulletins

  • Raise awareness of Bury DDA and Dementia Awareness events through our networks, social media and facilities.

    Regular social media posts to keep Dementia Awareness front of mind with the shopping centre followers and regular updates in the Bury Times column. Actively encourage Bury DAA to utilise space on the malls during awareness weeks, thus raising profile in town centre

  • Review the Centre to look at ways the environment and facilities could be made more dementia friendly and make changes where appropriate and possible.

     Ensure that the centre is as dementia friendly as possible. Ensuring that signage is clear. Future improvements will take dementia issues into consideration.