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Nottingham Community Housing Association

Nottingham Community Housing Association (NCHA) is one of the largest locally based housing groups in the East Midlands, managing over 8,900 homes and housing more than 15,000 tenants in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland. We provide care to help people maintain their independence, support to enable people to lead fulfilled lives and a range of accommodation based services to ensure vulnerable people are able to live safely and securely and we do this for about 2,000 people. Our work covers mental health, learning disabilities, domestic violence, Asian elders, dementia, vulnerable young people, homelessness, teenage parents, respite care and older persons, whether they need a place to live or support in their own homes. We employ over 1,000 staff, and have a strong commitment to training and quality and in 2013, NCHA celebrated its 40th anniversary.

23 August 2016
East Midlands
Housing Sector, Social Care
Local Alliances:
Nottinghamshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

NCHA’s mission is to deliver More Homes, Great Services, Better Lives. About a quarter of the people we support are over 65 years old and with an ageing population and we recognise that an increasing number of our current and future customers may live at some point with dementia.

We provide support to over 2,000 people each year and own and manage nearly 9,000 homes across all the East Midlands. Because of the services we deliver, NCHA has the potential to reach a very diverse and sizable number of people and positively impact on those lives. Specifically we have nine independent living for older people schemes, 653 bungalows and 78 flat developments for older people and over 100 units within our Alms houses and a care home that specialises in supporting older people with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

NCHA faces several challenges;

·         Increased demand for services and competing demands for resources. We know that demand for dementia services will increase in an environment where resources are getting tighter.

·         Ignorance and prejudice – this can be caused by a lack of awareness, misunderstanding and fear which can occur in the community and/or within our organisation. When communicating with someone with dementia people may be fearful of not behaving in the correct way and may feel threatened by the person’s actions and unsure how to react. This can cause difficulty and friction between our staff and customers. We must ensure our staff develop an awareness of the issues around dementia and help them to work with people with dementia and their families and advocates in a positive way.

·         Ensuring that we remain person centered – in all our dealings with service users we will put their needs at the heart of their support plans and ensure their voice is central in designing their support.

Providing great and cost effective housing, care and support – we are committed to delivering great care to all our tenants and service users and keeping them in their own homes for as long as they wish and it is safe to do so. This starts at the point of designing our homes and services.

Member website


2. Actions

  • Improve staff awareness & training

    To improve staff awareness and training. We will do this by offering all staff the opportunity to attend dementia friends awareness sessions and incorporate this into our Corporate induction programme. We will provide specialist training for staff, where appropriate, on range of relevant topics including medication, dementia, prevention of harm and de-escalation techniques and end of life care.

    Being implemented

    2016 - Third Quarter Update

    New Member

  • Develop community support

    Develop community support. We will do this using volunteers alongside our existing staff. For example the role of Community voices among our general needs tenants will include looking out for and advocating for other vulnerable tenants.

    Being implemented

    2016 - Third Quarter Update

    New Member

  • Maintain indepedence and keeping people safe

    Use and develop interventions to maintain independence and keep people safe. We will, where possible, include specialist provision for dementia in the design of our homes. We have a significant budget to make adaptions to homes to keep people in their own homes for longer. We have also developed and invested in technologies e.g. NCHA's SMaRT messenger service to keep people safe and supported in their own homes and providing comfort to their relatives that their loved ones are looked out for.


    2016 - Third Quarter Update

    New Member