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Able Access UK Ltd

Able Access UK Ltd are a home adaptation and specialist equipment company for people with disabilities, injury, diseases and serious illnesses in the Midlands we help them to live independently and with dignity in their own homes. We provide fully managed, tailor-made solutions such as; • Level Access Showers • Stairlifts • Wash Dry Toilets • Falls Prevention • Conversions • Extensions

2 August 2016
West Midlands
Retail, Local DAA Members, Care, Charity, Community organisations, Domiciliary Care, Health, Hospices, Hospitals and Hospital Trusts, Housing Sector, Legal, Local Authorities, Social Care
Local Alliances:
Wolverhampton Dementia Action Alliance, Solihull Dementia Action Alliance, Sandwell Dementia Action Alliance, Birmingham Dementia Action Alliance , South Staffordshire Dementia Action Alliance, Dudley Dementia Action Alliance, Kidderminster Dementia Action Alliance, Cannock Chase Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Able Access UK Ltd want to become a DAA member because we actively support individuals with disabilities, diseases and illness within our community to live independently and safely in their own homes through home adaptations and specialist equipment. We regularly interact with individuals living with dementia and their families.

We are signposted to by various healthcare organisations/professionals such as;

Age Concern (Birmingham)Age UK WalsallJohn Taylor HospiceHeart of England NHS Foundation Trust (Solihull & Good Hope Hospital Occupational Therapy)Birmingham City Council (Independent Living and Occupational Therapy – Adult Social Services) Walsall Borough Council Sandwell Borough Council Motor Neurone Disease Foundation Alzheimer’s Society (Birmingham & Solihull)

Through our experience, we understand that preventative measures (home adaptations and specialist equipment) can ease the pressure on the NHS due to a reduction in falls, trips and slips in the home.  This will also reduce the number of Dementia patients remaining in hospital after admission due to an unsafe home environment to return to, as we can carry out all works required.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges we foresee are supporting our customers with complex needs. We have been signposted to by various healthcare professionals, organisations and charities, to support people with physical impairments.  However, dementia might be the root cause but is yet to be diagnosed as the physical condition or effect is easier to diagnose.  We want to ensure our core values are met and exceeded, so having strong links within the DAA to use as an additional resource for Able Access UK Ltd and our customers to support and signpost would be most advantageous.

Member website


2. Actions

  • Staff Training - Dementia Friends

    Our team have recently undertaken the Dementia Friends training. This will broaden their underpinned knowledge when meeting and assisting our customers living with Dementia, whether it be in our Showroom or in their homes.

    We have a deeper understanding of the different perceptions (both negative and positive) regarding this condition.

    We have also obtained an insight as to how we can engage more with our customer’s families who are living with Dementia by proxy. Having local organisations and charities to refer them onto for support and resources, is beneficial.


    2016 - Third Quarter Update

    New member

  • Dementia Friend Champion Staff Member

    Our Client Engagement Manager wishes to become a Dementia Friend Champion by attending training in July 2016.

    This will enable our company to reach and support the community to;

    • Challenge stereotypes
    • Change perception
    • Engage and educate
    • Achieve understanding
    • Promote the Charity through Dementia awareness and training.

    Assisting more organisations and the community to become Dementia friendly environments, and helping to build a stronger network to facilitate change.


    2016 - Third Quarter Update

    New member

  • The range of Products/Services we offer to our customers

    We at Able Access UK Ltd understand the mental, physical and emotional benefits to people with disabilities, neurological diseases and serious illness that remaining independent in their own home can bring.

    Able Access UK Limited are a home adaptation and specialist equipment company.  We are passionate about our community, and support people with disabilities, neurological diseases and serious illness to remain independent in their own homes using our service and expertise. We are keen to make sure our customers with Dementia are advised of the correct products that are fit for specifically for their individual needs.

    We have an impressive showroom where we not only welcome, but actively encourage our clients to visit and try all of our facilities to get a feel of which products would suit them and their individual needs prior to installation.  They can also bring their families and carers with them for an informed discussion on how to make their home Dementia friendly either in our showroom or in their home.

    Having a Dementia Champion within the business to offer additional support/information to families of our customers living with Dementia.

    As an organisation we continuously evaluate and obtain feedback from our customers on how we can improve our customer service and also in order to cater more for people with Dementia, as their wellbeing and safety is important to us.


    2016 - Third Quarter Update

    New member

  • Becoming a Dementia Friendly Business

    We would look at the following criteria;

    • Customer and client support
    • Physical environments
    • Training and awareness
    • Information provision
    • Local engagement
    • Internal support
    • HR processes and procedures

    in order achieve Dementia Friendly status in the future.


    2016 - Third Quarter Update

    New member