Belgrave Medical Centre

GP practice providing care to 11500 patients.

Updated:
14 May 2018
Location:
West Midlands
Sectors:
Health
Local Alliances:
Staffordshire and Stoke-on-Trent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

It is important that people with dementia have regular checkups with their GP and see them as soon as possible if they develop any health concerns.

Treating even minor complaints can make a considerable difference to a person's wellbeing.

GPs can offer a range of support to a person with dementia, including general advice on ways of preventing illness and promoting fitness medical advice and treatment, referrals to specialist help and other services.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Staff understanding of dementia.

Time / Resources to implement change.

2. Actions

  • Dementia Awareness

    All staff members to become Dementia Friends including GP's via Dementia Friends Training.

    Status:
    Completed

    2016 - Third Quarter Update

    New member

  • Improve diagnosis rates

    Check patients with associated codes who are not already on the dementia register and add to the register if necessary.

    GP's to act promptly when dementia is suspected and refer to the memory clinic.

    Staff encouraged to report concerns to GPs of patients displaying symptoms of memory loss.

    Status:
    Completed

    2016 - Third Quarter Update

    New member

  • Appointment reminders

    Add flag to the system when a patient with dementia has an appointment, staff members to contact patients on the day to remind them.

    Text messaging service introduced to send appointment reminders to patients.

    Status:
    Completed

    2016 - Third Quarter Update

    New member

  • Dementia Awareness Week

    Raise awareness of dementia during Dementia Awareness each year by using display boards & TV Screen in reception and also on Facebook.

    Status:
    Completed

    2016 - Third Quarter Update

    New member

  • Support informal Carers of Dementia Patients

    Close family members are often carers for dementia patients, the practice aims to identify these informal carers via Staff awareness and emis searches. The practice codes these as "is a carer" and will offer support via carers health checks and events arranged with The Carers Hub.

    Status:
    Completed

    2018 - Second Quarter Update

    New action

  • Reduce Stigma Surrounding Dementia

    To be more open about Dementia and educate patients on spotting the signs early for the best treatment. Leaflets and TV promotion in association with the alzheimer's society.

    Status:
    Completed

    2018 - Second Quarter Update

    New action

  • Dementia Walk

    A Dementia walk is an assessment of the premises through the eyes of a dementia patient. It helps if someone of an understanding of Dementia carries this out. Simply walk into & around the practice in the mind of a dementia patient to find areas of improvement. We carried this out and as a result generated the following list of improvements: Our Reception Manager carried out a dementia walk of the practice raising the following suggestions: • Dementia patients should see the same GP (reception to override embargos) • GPs to consider if this should be a double appointment • Alerts to be added to dementia patients for staff to be extra helpful/aware & assist patient if needed Environmental Suggestions: • Directional arrows on the outside of the building to direct patients towards main entrance (particularly near the gate by the main road). • Main entrance to be made more visually clear, consider painting the main door a more contrasting colour and also making the sign “entrance” more contrasting. • Reception ropes – the small sign on there to be made clearer. • Larger calling in display. • Larger analogue clock with contrasting face and hands. • The wet floor mat – could this be incorporated into the carpet in the entrance or a lighter coloured one to match the floor tiles. • Signage above the check in screen could be clearer and directional • The patient toilet sign could be larger, dementia homes often use Yellow to signpost toilets. • The door between the waiting area and the main corridor would be better if it could be held open (magnetic fire release latch) – it may not be obvious which way to walk otherwise. • Main corridor is dark and poorly illuminated – better lighting required. • Skirting and door surrounds would be better painted in a contrasting colour to the walls (ie white) – at the moment they are dark, same as the walls and floor. • Rooms have been recently numbered • Carpets have no pattern • Stairway could have a contrasting colour on the edge of the step to make it clearer where the step ends. An additional hand rail on the opposing wall would be beneficial.

    Status:
    Completed

    2018 - Second Quarter Update

    New action