Best Western Royal Clifton Hotel

The BEST WESTERN Royal Clifton Hotel & Spa in Southport is noted for its exceptional range of facilities and excellent standards of service. Over recent years it has been thoughtfully refurbished to offer you the comfort you expect in the best location for a hotel in Southport. We have a choice of bedrooms including spacious family rooms and suites. Also the hotel boasts superb health club & spa facilities in Southport and a wide range of beauty and health treatments. We also offer complimentary car parking for all our residents. Conveniently located on the Promenade, right opposite Kings Gardens and just a short walk from the town centre’s local amenities and accommodation. Our location means we’re within easy reach of both Liverpool & Preston

Updated:
9 August 2016
Location:
North West
Sectors:
Hospitality
Local Alliances:
Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to ensure that our high level of customer service is maintained for ALL clients; including clients living with dementia, and their carers.  We will ensure that our staff are guided and trained in dementia awareness; so that they will recognise signs, learn how to be more patient and tolerant, and know how and when to spend extra time making sure that all guests' needs are met.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Part of our challenge will be to gain the full support of the decision makers within our own organisation; so that over time resources can be devoted to making appropriate changes and improvements.  Because of the nature of hotel design, we will need to identify places where lighting and signage can be improved; taking account of the views of our clients living with dementia and their carers.

Member website

www.royalclifton.co.uk

2. Actions

  • Dementia awareness for staff

    We will arrange for staff to receive basic dementia awareness.  This will start with heads of department, and will extend to other staff during 2016.  We will build dementia awareness into our staff induction process for new staff, so that our workforce will always have a good awareness of the issues faced by people living with dementia.

    Status:
    Planning

    2016 - Third Quarter Update

    New Member

  • Carry out a dementia audit of our premises

    We will plan to carry out an audit of the premises, to help us make them as dementia friendly as possible. This will be over a period of time, and will take account of the views of people living with dementia and their carers.  We will take particular note of comments about stairs, carpets, wallpapers, and lighting; so that we can make gradual improvements as part of our ongoing maintenance work. 

    Status:
    Planning

    2016 - Third Quarter Update

    New Member

  • Display information about local activities and support for people living with dementia

    We will display a notice board in the hotel, to help promote those activities, services, and entertainments in Southport that will be of benefit to people living with dementia and their carers.

    As members of Sefton Dementia Action Alliance, we will be able to network with other organisations and help to raise awareness of what is available to support local people.

    Status:
    Planning

    2016 - Third Quarter Update

    New Member