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Healthwatch B&NES & South Glos (The Care Forum)

Patient and Public Involvement and information and signposting

2 December 2020
South West
Local Alliances:
Bath & North East Somerset

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch Bath & North East Somerset works to ensure that people’s voices are heard when it comes to shaping and improving local health and social care services. We want local people to have a say in what works well and what could be better, so that services fit around the needs of individuals and their relatives or carers. Healthwatch was set up in 2013 as a requirement of the government’s Health and Social Care Act 2012. Healthwatch Bath & North East Somerset is part of a national network of 152 local Healthwatch schemes, supported by the umbrella organisation, Healthwatch England. Healthwatch Bath & North East Somerset is run by The Care Forum. The Care Forum is an independent charity with a Board of Trustees, around 40 staff members, over 100 volunteers and a membership and mailing list that is open to local residents, voluntary, community and social enterprise (VCSE) organisations and people who work in or use local health and social care services. Our vision is for Healthwatch Bath & North East Somerset & South Gloustershire to be an influential body that can champion the quality of local health and social care provision, and provide local people with a strong voice. Our role is to gather local people’s views and experiences of local health and social care services share this information with those involved in buying, providing and evaluating these services and seek responses where necessary. We use our representation on various boards and committees to make recommendations about how services could or should be improved and signpost people to local health and social care services. We help local people get involved in checking, assessing and designing health and social care services, and carry out Enter and View visits to publicly funded adult health and social care services to listen to people’s experiences of the care that they receive.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

It can be difficult to communicate and reach specifically with people living with dementia. However, it this is an obstacle that we are finding resolutions in addressing.

2. Actions

  • Dementia friends Sessions

    We have already had some dementia friends sessions delivered by the Bristol DAA.  We will engage and have more sessions in the B&NES region.

  • Local DAA

    We will support our local DAA by spreading the word and encouraging others to get involved.
    Being implemented
  • We want to improve the services for people living with dementia

    Healthwatch Bath and North East Somerset want to hear what people living with dementia and their carers have to say about the health and care services they use so this can be improved in the future.

    Being implemented