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York Castle Musuem

York Museums Trust is an independent charitable trust that manages several sites including the York Castle Museum. We protect and conserve our collections, buildings and gardens. We promote access, attract visitors and provide learning opportunities across all sites. We raise funds to realise these aims.

30 April 2018
Yorkshire and Humber
Local Alliances:
York Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Through appropriate management and staff training, we want to improve the understanding of dementia throughout our organisation. From the planning of exhibitions, the creation of learning opportunities to the on-going training of our staff, we want to ensure that people with dementia and their carers enjoy quality visits to our museum. Through existing networking and partnerships, we will encourage other organisations to follow our lead and share best practice in trying to enhance the lives of people with dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Being a large charitable organisation, an obvious constraint is financial capacity. Whilst there is a lot of free dementia training, the cost of cover to send our front of house staff on training courses can be high, as our museums/gallery are open 7 days a week. There is also the cost of implementing changes within our buildings and updating facilities/signage.

There is also the challenge of getting the message out there to all our staff and volunteers in an efficient, simple way that ensures they understand dementia and what we can do to help people with dementia.

2. Actions

  • Building dementia awareness into new exhibitions

    Contacting different Dementia organisations to see how we can improve the service we offer and make it known that we are becoming "Dementia Friendly". 

  • Becoming Dementia Friends

    A few of our staff have undertaken dementia training through Dementia Forward and become Dementia Friends. Our plan is to train more members of staff to champion dementia awareness across the Trust.




  • Create learning opportunities suitable for people with dementia

    We already work with some local organisations to create learning programs for children and adults with accessibility restrictions. This work will continue with the needs of people with dementia considered.