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AGE LEGAL SERVICES

Age Legal Services are experts in the matters of Wills, Trusts, Lasting Powers of Attorney and Probate. Age Legal Services was established many years ago in order to provide non-jargon, affordable advice and support on estate planning matters. Since its inception we have continued to create links and lasting relationships with charities, businesses and local government partnerships agencies. Age Legal Services are approved partners of Essex Trading Standards and are a finalist for ‘Excellence in Customer Service’ Business Awards in Essex in 2016.

Updated:
2 February 2017
Location:
East of England
Sectors:
Care, Community organisations, Domiciliary Care, Faith Groups, Health, Hospices, Hospitals and Hospital Trusts, Legal, Local Authorities, Local DAA Members, Voluntary
Local Alliances:
Tendring Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to provide advice workers with advice and information on the importance of having an up to date Will and Lasting Power of Attorney.  Should a member of the public need clarification on setting up a Power of Attorney we can offer guidance and support.  Where people are on a low income or means tested benefit we can provide guidance on how to reduce costs. When we first meet some of our clients they have had a 'recent' diagnosis of dementia and are only just getting used to this diagnosis, they may have many questions on: How dementia may affect their day to day lives?  Many clients pleased to receive any information or signposting with regard to support, care or advice.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Challenges we face in trying to get across the importance of taking all of your legal affairs in hand should you lose capacity.  In our experience these matters are easier to deal with when your are younger and understand the importance these documents have on you and your family. Challenges by our members of staff is also that we mainly communicate in the first instance with clients on the telephone and our advice may appear confusing and overwhelming.  We always aim to send client(s) written information in large print if required and when we visit we are able to draw diagrams to explain possible action that could be taken.  All of our staff have been trained in how to assess for mental capacity and how to ask questions without making the cleint feeling awkward.  

Member website

www.agelegalservices.com

2. Actions

  • Ensure staff attend a dementia awareness training session

    Ensure staff attend a dementia awareness training session run by a local chairty.  This will create a better awareness of the implications of Dementia with the condition and their freinds and family around them.

    Status:
    Investigating
  • Talk to Charity

    Ask a local charity if they would like a talk on legal matters  that can affect person/s with Dementia.  Take along DAA literature or short talk on DAA to enourage more members, spread awareness and create awareness of Facebook page.

    Status:
    Planning
  • Website Awareness

    To create a section on the DAA on our website with links to services and more inforamtion on the importance of the DAA and its aims and objectives. 

    Status:
    Investigating