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Cowgill Surgery

The doctors and staff at Cowgill Surgery aim to deliver excellent, confidential, accessible healthcare to every patient in a timely, effective manner. Our commitment to personal development enables our staff to become effective members of a caring, friendly, approachable team providing health promotion and prevention services to all patients. As a team we continually work together to achieve high levels of patient satisfaction. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person health checks.

Updated:
31 January 2017
Location:
Yorkshire and Humber
Sectors:
Care, Clinical Commissioning Group, Commissioners Sector, Medical
Local Alliances:
Bradford District Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

On a Local and Regional level, one of the Westcliffe Alliance Partners Dr Sara Humphrey has developes a Specialist Interest in the Care of the Elderly and now supports the Bradford City & Districts Clinical Commisioning Groups, Bradford Dementia Strategy Group and the Y&H Strategic Clinical Network in developing services and pathways to support both patients with Dementia and their Carers.  This has involved developing self-care and advance care planning resources to ensure patient and carers have personal choice and knowledge to live their lives, as well as ensuring that services are designed around their needs. 

On a pracitce-based level we have actively engaged and supported our Patient's with Dementia and their Carers and have used audit tools to ensure that every patient with Dementia is known about and registered on our disease Register.  We are now ensuring that all our patients have Care Plans in place to ensure they live their lives well and they get the support they require.

We are an acitve Research Practice led by Dr Rebecca Pountney and Dr Sara Humphrey leads the Bradford Research Clusters 1 & 2 and has encouraged the practice to actively engate in the 'Join Demential Research Campaign'.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The NHS like other organisations has been hurt by the governments measures which means that it is a challenge to maintain a high level of service despite falling incomes and difficulties with recruitment.

We are trying to meet these challenges with new ways of working.  Once a diagnosis has been established, a more considerable challenge is ensuring Care Planning of all types is undertaken in a meaning & engaging way with patients and their carers, so it makes a difference to their lives.  This not only involves staff awareness training but also education on the care planning process.

The doctors and staff at Cowgill Surgery aim to deliver excellent, confidential, accessible healthcare to every patient in a timely, effective manner.  Our commitment to personal development enables our staff to become effective members of a caring, friendly, approachable team providing health promotion and prevention services to all patients.  As a team we continually work together to achieve high levels of patient satisfaction.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person health checks.

Member website

www.cowgillsurgery.co.uk

2. Actions

  • Raising Awareness of Join Dementia Research and Research generally

    The practice is part of Bradford Primary Care Research Cluster 1 and active in research. We are actively involved with developing research studies with our local care trust and one also with Leeds Becket University. ‘What Works in Dementia Training and Education' We would like to increase our involvement in recruiting patients to Dementia related research and also in helping patients to access research via the ‘Join Dementia Research ‘ We are developing a patient notice board show casing how they can get involved in research and what studies we are recruiting to at present.

    Status:
    Completed
  • Raising Awareness of Dementia amongst staff

    To hold a Dementia Friendly practice awareness event involving all members of the practice team, to ensure they are aware of what dementia means to an individual and to their carers and how they can support patients to access services and live well with dementia (whatever their role in the practice).  If staff have been unable to attend or new staff have started encourage them to visit the Dementia Friends web site to complete a 5 minute online training module.

    Status:
    Completed
  • Assessment to ensure the surgery is Dementia Friendly

    Carrying out the "is your Health Centre Dementia Friendly" EHE Environmantal Assessment Tool.

    Status:
    Being implemented

    2016 - Fourth Quarter Update

    Bev Fletcher attended Cowgill 6.9.16 to assist with the above.  The assessment has been completed, I feel there are only a couple of areas that the surgery could improve on.  This will be taken into consideration on future alterations within the surgery.

    Dementia friendly name badges are on order for all members of staff.