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Head of Steam - Darlington Railway Museum

Head of Steam is located on the 1825 route of the Stockton & Darlington Railway, the world's first steam-worked public railway. The museum is devoted to the area formerly served by the North Eastern Railway, with particular reference to the Stockton & Darlington Railway, and the railway industry of Darlington.

27 June 2016
North East
Arts, Research Sector, Recreation, Other
Local Alliances:
Darlington Dementia Action Alliance, North East Dementia Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are working to ensure that as many of our staff and volunteers as possible are provided with the opportunity to attend a dementia information session.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time commitments of team members, as well as reaching our casual staff members, whose shift patterns do not often coincide.

2. Actions

  • Dementia Cafe

    What we are going to do: Establish a dementia café at the Museum with an emphasis on reminiscence and object handling.


  • Review of Signage

    Look at Museum signage and see what can be done to make routes clearer e.g. signs on the back of toilet doors marking them as exits

  • Demonstrate greater awareness of Dementia in customer interactions

    What we are going to do: Based on Information Sessions, customer-facing staff to be more aware of how to interact with customers with Dementia, as well as being provided with Dementia-Friendly materials (e.g. coin cards).