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The Poly, Falmouth

Updated:
23 April 2015
Location:
South West
Sectors:
Other
Local Alliances:
Falmouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff. 

Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Lack of knowledge amongst our staff/community.

2. Actions

  • Awareness

    We will encourage staff and volunteers to improve their awareness of dementia by giving everyone a copy of the Falmouth DAA booklet - How to help customers with dementia. By doing this we will be able to recognise the signs and have the confidence to deal appropriately and give real help

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  • Promote Dementia Friendly Communities

    We will publicly declare our support for a dementia friendly society by displaying the FDAA logo and/or our certificate of membership visibly

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  • Encourage

    We will encourage others to become more aware of dementia

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  • Awareness raising

    Self-led research by all staff and volunteers

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  • More accessible facilities

    Looking at our facilities to see if we can make things easier for people with dementia. Eg, Making sure signs are clear and appropriately placed. 

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  • Review practice

    Review our practice/ policies which may affect a person with dementia and look for alternatives. Eg, offering signatures instead of chip and pin. 

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