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Care and Support 24

Care and Support 24 is part of The Community Housing Group. Wyre Forest Community Housing owns and manages 1944 sheltered housing homes including 304 Sheltered Housing units, 10 units providing supported living for people with learning disabilities, an Extra Care scheme (97 units in total) and 1640 flats and bungalows designated for older and vulnerable persons. We also provide a range of services to promote independent living including Equipment and Adaptations, Support24, the visiting service and Care24 offering personal care and domestic support. The Company has gained a wealth of experience in the delivery of Care Services and continues to seek opportunities to expand its partnerships and area of operation into new markets. TCHG has many quality assurance accreditations and business awards achieved, as well as examples of successful external contract delivery, place us in a strong position to compete in the market and expand our market share both within and beyond Wyre Forest.

23 June 2016
West Midlands
Care, Housing Sector
Local Alliances:
Worcestershire Dementia Action Alliance, Kidderminster Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Living well with Dementia: A Strategy for Worcestershire 2011- 2016 indicates several essential areas which include public and professional awareness, access to early diagnosis, Dementia support services.

WFSH recognises the importance of workforce development to ensure staff, have an understanding of needs of those living with dementia and also to be able to offer support for families.

All staff in Care and Support services have the opportunity to train with Worcester University on the Dementia Education Programme: Dementia Leadership Module, Dementia Specialist Module and Introduction to Dementia.

The sessions highlight the fact ‘When you have met one person with dementia…..you’ve met one person with dementia!'

Care and Support 24  is a Person Centered Care provider and staff are trained in the Enriched Model for Dementia Care offering an approach fit for VIPS.

Valuing the personIndividual approachPerspective of the personSupportive environment

 Care and Support 24 offers early intervention services which are diverse in content. They are service user led as opposed to service led which is at the heart of person centered care. Activities offered promote cognitive stimulation, physical exercise and therapeutic reminiscence work ie feeling objects that help recall memories, singing which again releases memories and promotes a sense of wellbeing as well as therapeutic discussions where feelings can be shared and views respectfully exchanged equally between group members. There is mindful inclusion, involving everyone within discussion or activity, showing discretion and great patience to those who need ‘ extra support’.

In addition to the group work Care and Support 24 welcomes the opportunity for volunteers, who are in the early stages of their dementia journey to help run activities and along with staff…… feedback from Early Intervention Dementia Service has been so positive, in one volunteers own words ‘its changed my life and given me a use in society and a more positive outlook towards my future. Another service user added, whilst at the group they could forget about their dementia, have fun and feel human again.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Poor Levels of knowledge from those around the person with dementia

Staff trainingInformation is available and appropriatePass on knowledge to othersEducate other people through Dementia ChampionsLet people know life historiesFeedback new knowledge to othersKeep focused on the person themselves and who they are

Behaviours that challenge others

Understand why it is happening, environment , education, and trainingWhat is the cause of the behaviourUnderstand that person is communicating through their behaviourTraining staff in unmet needsKnow the personTriggers, environment, people, biography, compatibility etc.

Lack of Involvement in decision making

Put the person firstInclude them in everythingAssume someone has capacityListen to people properlyThink about a persons goals and desires

Difficulties communicating verbally

Picture promptsInterpret body languageDon’t rush them, give plenty of timeTry different methodsObserve the personMonitor behaviour and look for signs of distress


Look at a person abilities, not their disabilities Promote every bit of independence a person has Keep people informed about what is happening to them Don’t do for, do with the person Anticipate needs Enablement and empowerment

2. Actions

  • Develop the understanding and skills of the workforce supporting people living with dementia

    To ensure a common understanding of person centred care. This underpins the delivery of all services, recognising and prioritising individuality and placing humanity and compassion at the core of all service delivery.


    2016 - Second Quarter Update

    New member

  • Dementia Friendly Environment

    Supported housing and extra care strategies clarify the importance of supporting people with dementia within mainstream schemes.

    Plans for an new Extra Care / dementia friendly building using all the latest assistive technology / products and services designed especially for people with dementia.


    2016 - Second Quarter Update

    New member

  • Improve joint working with statutory services

    Working in partnership with Wyre Forest Sheltered Housing and Early Intervention Dementia Services/Admiral Nurses.

    To offer person centred groups/activities to implement Living well with Dementia Strategy.

    Provide onsite hubs to utilise community services.


    2016 - Second Quarter Update

    New member