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The Willows Medical Centre

The practice has a long history which dates back to the 1850s when two qualified doctors are named in the 1851 census. Their address was The Willows, which was situated in premises in the High Street. In September 1974 the practice moved to the new Queensbury Health Centre in Russell Road. We stayed there until February 1999 when we moved to our current premises and decided to, once again, use The Willows as our practice name. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. The Willows Medical Practice works as part of the Westcliffe Group in that there are formal ties within the partnerships of these practices linking them together. This allows for the sharing of clinical and non-clinical staff and therefore expertise across a group of practices as well as joined up strategic planning for service delivery.

22 November 2018
Yorkshire and Humber
Care, Clinical Commissioning Group, Health, Medical
Local Alliances:
Bradford District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

On a Local and Regional level, one of the Westcliffe Alliance Partners Dr Sara Humphrey has developed a Specialist Interest in Care of the Elderly and now supports the Bradford City & Districts Clinical Commissioning Groups, Bradford Dementia Strategy Group and the Y&H Strategic Clinical Network in developing services and pathways to support both patients with Dementia and their Carers. This has involved developing self-care and advance care planning resources to ensure patients and carers have personal choice and knowledge to live their lives well, as well as ensuring that services are designed around their needs.

On a practice-based level we have actively engaged and supported our Patient’s with Dementia and their Carers and have used audit tools to ensure that every patient with Dementia is known about and registered on our disease Register.We are now ensuring that all out patients have Care Plans in place to ensure they live their lives well and they get the support they require.

We are an active Research Practice led by Dr Rebecca Pountney and Dr Sara Humphrey leads the Bradford Research Clusters 1&2 and has encouraged the practice to actively engage in the 'Join Dementia Research 'Campaign.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The NHS like other organisations has been hurt by the governments austerity measures which means that it is a challenge to maintain a high level of service despite falling incomes and difficulties with recruitment.

We are trying to meet these challanges with new ways of working. Once a diagnosis has been established, a more considerable challenge is ensuring Care Planning of all types is undertaken in a meaning & engaging way with patients and their carers, so it makes a difference to their lives. This not only involves staff awareness training but also education on the care planning process

2. Actions

  • Ensuring the environment of the surgery is Dementia Friendly

    Carrying out the "is you Health Centre Dementia Friendly" EHE Environmantal Assessment Tool.  Assessment to ensure the surgery is Dementia Friendly Being implemented.

    Being implemented
  • Raising Awareness of Dementia amongst staff

    To hold a Dementia Friendly practice awareness event involving all members of the practice team, to ensure they are aware of what dementia means to an individual and to their carers and how they can support patients to access services and live well with dementia (whatever their role in the practice).  If staff have been unable to attend or new staff have started encourage them to visit the Dementia Friends web site to complete a 5 minute online training module.

  • Ensuring the Surgery is supportive and enabling when patient with Dementia and their carers access our services

    All staff have undertaken Dementia Friends awareness event so they have an awareness of the condition and now understand the person behind the diagnosis.

    All staff will wear dementia friendly badges and we will sign up to ''Hello my name is .....'' and ensure all staff

    introduce themselves and what they are going to do/how they can help by ''Hello my name is.....

    To introduce patient centred Care Planning by introducing the 'Year of Care' What makes a difference prior to care planning appointments to allow patients and carers to set the priorities and goals that are important.


    2016 - First Quarter Update

    First update

    2016 - First Quarter Update

    First update

  • Raising Awareness of Join Dementia Research and Research generally

    The practice is part of Bradford Primary Care Research Cluster 1 and active in research. We are actively involved with developing research studies with our local care trust and one also with Leeds Becket university .‘What Works in Dementia Training and Education' We would like to increase our involvement in recruiting patients to Dementia related research and also in helping patients to access research via the ‘Join Dementia Research ‘ We are developing a patient notice board show casing how they can get involved in research and what studies we are recruiting to at present.

  • Helping Patients and Carers to access support networks

    We will work with the local community to raise awareness of dementia by holding an event and inviting along various organisations that can offer support to both Patients and carers.  We have attended local community meetings in Quueensbury to help raise awareness and they have attended our local PPG meeting at the surgery.

    Being implemented

    2016 - Fourth Quarter Update

    Queensbury project attended our December PPG meeting to discuss dementia awareness and what they are trying to do in the local area.