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Queenswood Surgery, Waterlooville

We are a GP surgery with approx. 4800 patients served by 5 GPs. We have recently signed up to become a Dementia Friendly GP Surgery and understand that by signing up to the Dementia Action Alliance we would be able to identify some help and support as we are keen to ensure this is a success for our patients.

8 December 2016
South East
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are aware of our need to Increase staff awareness of patients with early onset and existing Dementia and how best to support them. We want to provide better support for carers including ensuring they are aware they can have flu jabs and respite care. We have identified a need for closer monitoring and support of patients including ensuring they have  regular reviews. There is a training need for organising sessions for all staff to increase awareness and we want to communicate to the wider community that we are a dementia friendly surgery. We have already started to make changes to our surgery to make it more user friendly to patients with Dementia. 


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our staffs education and awareness are paramount. Having the time to set aside for staff training is a challenge in a small practice but we are committed.  Encouraging patients to feel confident to talk to the clinicians is a big hurdle as is de-stigmatising dementia.

2. Actions

  • Queenswood action plan for premises

    We are redecorating our waiting room and patient areas. We have identified that patients need a less cluttered environment in which to feel at ease with better lighting, less noise pollution and clearer, simple information signposting.

    Planning, Being implemented
  • Staff Training

    We have plans to stage a 'lunch & learn' Dementia package in which all staff members will participate. We aim to make everyone more aware of how to support our patients with Dementia. To support this we are ordering the guide for customer facing staff booklets. We can then give these to everyone as a reminder.  

  • Care plans for existing Dementia patients

    We are writing to all of our patients diagnosed with Dementia. We will be sending each of them/their carers a 'This is me' document to complete. They can then bring this document to their next review appointment so we can add a copy onto their patient records.  This document could also be taken with them if they are admitted to hospital or referred to another service.