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The Hadleigh Ram

Stuart Inns is very much a family business. It is run by three siblings - brothers Oliver and Iain Macmillan and their sister Lorna Pissarro - with the support of their father, Andrew Macmillan, in an executive role. The Ram, Hadleigh is at the heart of the community for fine dining or for meeting friends to enjoy drinks and nibbles. It is not just about the food it's about the overall experience, making sure people enjoy themselves and have a good time in wonderful surroundings. Our team love talking to customers about our food. It is not 'educational' our approach is about providing information and sharing a passion. The Ram team know and care about those living in our community and nothing is too much trouble.

Updated:
2 February 2017
Location:
East of England
Sectors:
Hospitality
Local Alliances:
Hadleigh Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Ram offer a truly personal service offering fine dining and so much more to the community of Hadleigh and the surrounding areas. We ain to provide a wonderful dining experience for all in a beautiful grade 2 listed building situated in the Market Place in the heart of Hadleigh.

Our actions are centered on the National Dementia Declaration outcomes:

1. I know that services are designed around me and my needs; we have quiet space available in our restaurant, accessible facilitites and a team that can support your needs.

2. I live in an enabling and supportive environment where I feel valued and understood; We welcome a wide range of guests locally and beyond. Our dedicated team ensure that all our guests feel valued on every visit, with an enveronmental check list completed we feel that we can meet the needs of those living with and caring for those with dementia.

3. I have a sense of belonging and of being a valued part of family, community and civic life; We aim to train our staff to raise awareness and understanding of dementia to confidently support our guest.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Everyone living with dementia is different so each guest needs will be different. Understanding a little more about how dementia presents will allow our team to offer support to meet individual's needs

Member website

www.thehadleighram.co.uk

2. Actions

  • Deliver Training

    Working in partnership with the Hadleigh Dementia Action Alliance we will deliver dementia friends information sessions to our team and front line staff. This will help raise awareness and understanding of dementia.

    Status:
    Being implemented
  • Raise Awareness and Understanding

    The HDAA is well established in the community and we will help raise awareness to the alliance by displaying that we are a dementia friendly business logo in our window. We will also consider hosting a fundraising event.

    Status:
    Planning
  • Offer Dementia Friendly Facilities

    We offer dementia friendly accessible facilities at the Ram with accessible toilets and lots of space between tables. We have quiet corners to accommodate diners living with dementia. Our crockery is coloured allowing food to be easily seen on the plate.

    Status:
    Completed