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The Marshside Surgery

The Marshside Surgery is a GP surgery providing primary care to approximately 2600 patients. We provide healthcare, support and guidance to all our patients, and as a membership practice of NHS Southport and Formby CCG we are focusing on addressing the health needs of our individual community with a vison of a sustainable, healthy community.

18 July 2016
North West
Local Alliances:
Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Marshside Surgery is committed to helping those living with dementia lead a good quality, active and healthy lifestyle for as long as possible. We formed part of a dementia friendly community in 2014 with The Corner Surgery and fellow businesses and shops on Fylde Road Estate, Southport.

Our clinical team regularly review the individual needs of patients with dementia and listen to their wishes when formulating their individual care plan. Our clinical staff talk to patients about any possible memory problems or concerns at regular patient health checks, as an early diagnosis gives the best chance to prepare and plan for the future with support, and receive any treatment.

In order for our team to provide support to our patients and their carers, staff attend dementia awareness training and champion becoming a dementia friend. Our team will treat our patients and their carers with understanding, dignity and respect.

Our aim is that all our patients and carers feel able to approach the practice to ask for help and support when they need it. We want to raise awareness and understanding in our community of the needs of people with dementia and their carers.

The Marshside Surgery is also a registered research site and will participate in any dementia research/initiatives whenever possible.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The care of people with dementia sits within a wide spectrum of services expected of general practice today. Time, resources and capacity are a challenge in all aspects of primary care services provided by the surgery on a daily basis. However, we are committed as a surgery to remain focused on the patient; listening and involving them in decisions about their care. We will seek to achieve timely diagnosis which allows positive interventions and the opportunity to plan effective treatment, care and services. 

Member website

The Marshside Surgery

2. Actions

  • Identifying vulnerable patients to all practice staff.

    The Marshside Surgery will flag vulnerable patients' records by putting an alert on the record that will inform staff of the patient's diagnosis, any carer's details and communication and accessibility needs. Staff will also be alert to allow extra time for appointments for any vulnerable patients by booking their appointment at the end of a clinic session or booking a double appointment.


    2016 - Second Quarter Update

    New Member

  • Dementia Awareness and Dementia Friends.

    The Marshside Surgery will ensure all staff have dementia awareness training and regular customer service training. This will enable our staff to adapt their style of communication,give them knowledge and skills to help them deal with individual service users' needs.

    We will promote Sefton DDA and local dementia awareness events. We will continue to supply information in our surgery to signpost people affected by dementia to local support services.

    The Marshside Surgery will encourage staff to become dementia friends.


    2016 - Second Quarter Update

    New Member

  • Hosting dementia specific events.

    The Marshside Surgery hosted a dementia awareness coffee morning on 16th May 2016 during Dementia Awareness week alongside The Corner Surgery at Fylde Road. At this event we invited our patients with dementia and their carers, our patient participation group members, and members of our dementia friendly community to join us at the surgery for coffee, cake and chat.

    The event was well attended and fun was had by all. Staff and patients made cakes to sell on the day, prizes were donated for a raffle and tombola, and dementia awareness information and support was available for patients on the day. Half the proceeds raised will be donated to dementia awareness and the other half used for future events planned for our dementia patients and carers such as a Christmas lunch.

    The Marshside Surgery will host dementia specific events in the future.



    2016 - Second Quarter Update

    New Member