GS Law North West Ltd T/A Singleton Day Solicitors

We are a solicitors practice based in Pemberton in Wigan. We provide elderly services, including advice on legal issues relating to dementia, whether that be in the elderley or early onset dementia. We wish to establish an advise centre alongside an organisation that already works with people living with dementia and carers to give free point of need advice and sign post to other organisations in the Wigan borough to assist with the issues we are not able to deal with.

28 November 2016
North West
Local Alliances:
Wigan Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aspire to the following

1& 4 I have personal choice and control or influence over decisions about me and I have the knowledge and know-how to get what I need - in respect of these outcomes we believe that arming people with knowlege will help them to make their own decisions as long as possible. We want to work with people in an environment that they are comfortable in, and where they are not rushed or afraid of costs, to give them the best understanding of their options. Also explaining things to carer in a relaxed but clear manor can help the carer deal with situation and enable the carer to help the service user to make their own decisions. 

2 & 3. I know that services are designed around me and my need and I have support that helps me live my life. -  We would like to ensure that services in thet borough provide us with information so that we can signpost to other services. 

5. I live in an enabling and supportive environment where I feel valued and understood - we believe that providing people with knowledge and assist hen will create and enabling and supportive environment. Understanding what their legal position is as well and what other services are available will support this outcome

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

People are often nervous of coming into a solicitors office, they feel intimidated and are scared of the overall cost. We feel strongly that taking qualified advisors into groups where people living with dementia are comfortable and feel supported will further the interests of people living with dementia and carers. 

Member website

2. Actions

  • All staff to receive dementia friends training

    We have trained all existing staff to be dementia friends trained, however we will prepare a policy that ensures that all future staff receive the training in a short time scale of 3 to 6 months

    Being implemented
  • Policy for dealing with people living with dementia in the office

    We will prepare a policy to confirm that people living with dementia will receive a free (not timed) initial consultation about legal issues relating to dementia. The fact that this is not time limited is important and will allow the person living with dementia to take in the information at their own pace and to ensure that they are not penalised in respect of cost as a result of this. It will also relieve the cost pressure of dealing with legal issues.

    Being implemented
  • To implement informal advice clinics for people living with dementia and carers

    The aim is to establish informal clinics for people living with dementia and their carers, in a place where they would normally attend such as an activity or support group. This will relieve the stress and anxiety of seeing a solicitor in the formal office setting. It will also negate the cost of obtaining advice about what considerations need to be taken in respect of their diagnosis.