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Raymond Road Surgery, Southampton

We are a small general practice surgery in the Southampton. The surgery currently cares for around 3900 patients and have several new registrants a week. As a general demographic the surgery has a diverse population including a number of international patients and students. Working at the surgery, there are 2 permanent part time PNs, 2 partnering general practitioners (GPs), a practice manager and several receptionists that all support the busy surgery. The surgery also regular hosts a midwifery clinic and employs locum female doctors fortnightly. We care for around 60 patients living with dementia and their families that live in the area. We also care for 2 nursing homes that have a speciality in dementia.

23 October 2017
South East
Local Alliances:
Hampshire Dementia Action Alliance, Dementia Friendly Southampton (Southampton DAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Better signage throughout the surgery to signpost the rooms, etc the toilet. 

Different poster boards in the waiting room

Alarm in the toilet

Offering This Is Me to people who come to the surgery

Sign posting to the website

Sign posting dementia services throught southampton and those that would be useful to support carers.

Supporting the process of identification and enable conversations that support diagnosis and throughout that transition period.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have an aging list population that are increasing in list size.

Continuing to keep training and knowledge up to date as we are a small surgery it is harder to specialise in one skill. 

As a GP practice we generally have 10 minute appointments which do not well serve diagnosis and idenfication of memory impairment and cognitive function. 

We are in an area that has not yet supported a dementia friendly committee. 

2. Actions

  • Meet with the PPG

    Meeting with surgery staff and PPG and other local stakeholders to discuss ways in order to make surgery and community within it more dementia friendly.

    Being implemented
  • Improving surgery environment

    Improving signage and patient information on notice boards to highlight dementia support

    Furniture - higher chairs, colour coded notice boards

    Coloured and symbolic directions to toilet etc.

    Alarm in toilet

    Keeping this as an ongoing agenda item with PPG

  • Staff Training

    Booked for November 2016 - delivered to all staff.

    Will cover social, medical, and psychological aspects.


    Understanding of care plans

    Importance of being dementia friendly.