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Healthwatch East Riding of Yorkshire

Healthwatch East Riding of Yorkshire is an independent organisation working to help local people get the best out of their health and care services. We ensure that the reported views and experiences of patients, carers and other service-users are used to influence the delivery and design of local services.

9 June 2016
Health, Care, Voluntary
Local Alliances:
East Riding Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Shortly after Healthwatch East Riding was established in April 2013, our staff and volunteers embarked on a project to find out what people living with dementia and their carers needed in the East Riding of Yorkshire. The results of that investigation were published in September 2014 and ten recommendations were made to commissioners and providers of services. Since then, much work has been done by commissioners, providers and voluntary sector organisations to improve the experiences of people living with dementia in the East Riding of Yorkshire.

We would like to be involved in the DAA so that we too can play our part in bringing about the improvements that we recommended and others besides.

Our primary role is to engage with people and listen to their needs, concerns and ideas. We will continue to do this in relations to people affected by dementia and ensure their needs, concerns and ideas are listened to and acted upon.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

To review the effectiveness of our actions we will:

We will talk to people with dementia and their carers about our actions, whether they are making a positive difference and what other improvements we can make.

In addition, we will continue to periodically review the impact of work being carried out by all partners to improve the lives of people with dementia. The findings of these reviews will be posted on our website.

2. Actions

  • Develop a dementia friendly workforce and service

    Ensure all staff working for Healthwatch complete Dementia Friends.

    Include dementia awareness training in induction training for all new staff.

    Provide Dementia Friends for all Healthwatch volunteers.

    Review our working practices to ensure we are working in an accessible way for people with dementia (particularly in relation to our information and signposting service).

    Appoint a staff champion who will have overall responsibility for ensuring this action is completed.

  • Champion the rights and needs of people living with dementia and their carers in the East Riding, particularly within health and social care services

    Work with individuals, groups and organisations to ensure that people living with dementia are able to have their say on their health and care services.

    Use our resources to ensure the needs of those living with dementia are articulated and made known to commissioners and providers of health and care services. Where relevant, this includes our statutory powers to make recommendations to commissioners and providers of services and get responses; our right to ‘Enter and View’ health and care services to give a view on the care provided and how it is experienced at the point of delivery and our seat on the Health and Wellbeing Board.

    Promote opportunities to get involved in shaping health and care services to those living with dementia and their carers.

  • Support the work of the Dementia Action Alliance to make the East Riding more dementia friendly

    Champion Dementia Friends with our partners and also the other businesses who are located in our building.

    Promote DAA initiatives to our supporters and people who subscribe to our newsletters, news feed and social media.