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Timpsons, Jesmond

Timpson is the UK’s leading retail service provider employing over 3,400 colleagues, with 1,325 owned stores and 110 "Snappy Snaps" franchises throughout the UK and Ireland. Timpson has been established since 1865 and is family owned and run by John Timpson as Chairman and James Timpson as Chief Executive.

10 June 2016
North East
Local Alliances:
Jesmond Dementia Action Alliance, North East Dementia Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Malcolm is really passionate about helping local Jesmond community in becoming dementia friendly and has undertaken the Dementia Friends session in order to heighten his awareness of the disease so that he can better serve any customers who are affected by it. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Limited funds and control to make any large environmental changes.

Member website


2. Actions

  • Dementia Friends

    I have carried out the Dementia Friends session online in order to heighten my awareness and understanding of the disease. This will enable me to offer a higher level of customer care to anyone coming in displaying the signs and symptoms of dementia.

  • Environment / Customer Facing Staff guide

    I will ensure I read through the dementia-friendly environments checklist and 'Customer Facing Staff Guide' in order to gain a deeper understanding about how I can further help any customers in my store and assist them in a manner that is suitable.

    For example, there is a black mat in front of the door that can be perceived as a hole by someone who has dementia and problems with their perception. Although I can not change this, I am aware of the problems someone may have with it and will be on the look out for anyone who may struggle to enter the premises.

  • Display the quarterly Jesmond DAA newsletter

    I will be more than happy to display the Jesmond Dementia Action Alliance newsletter to ensure that I am helping the group to distribute information about the help available locally to those affected by the disease.