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Townhill Surgery

We are a GP surgery serving Townhill on the east side of Southampton. We have 3 GP's, 2 practice nurses, 2 health care assistants and several receptionists, plus a practice manager, an office manager and a patients services manager. We have approximately 5500 patients. We also have attached staff including midwife, district nurses and a healthy living assistant. We are caring for 23 patients with dementia and their carers.

23 November 2016
South East
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are a small surgery serving people in east Southampton and we are committed to providing a good service for all of our patients with dementia and their carers. To this end we have signed up to the iSPACE dementia friendly GP project. This will involve us in a number of actions which we will list below.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

There is increasing demand in primary care and this makes it a challengeing environment to deliver personalised care. The surgery has appointed 2 dementia champions to spearhead this work. There is still stigma associated with dementia which means that people do not always come forward for a diagnosis. Because we are a small practice each member of staff has to cover a large number of roles of which dementia awareness will be one.

2. Actions

  • Staff Training

    To arrange with Wessex A.H.S.N. a date for all staff.

  • Collect iSPACE data

    To measure the impact of these changes the wessex AHSN is collecting data from 43 surgeries in Wessex. This data will help to demonstrate the outcomes of this project.

    Being implemented
  • Dementia Friendly Premises

    To make the surgery dementia friendly by asking the PPG and a person living with dementia to give feedback on the changes needed.

  • Meeting OPMH Consultant

    The practice to arrange a meeting with the local mental health service to improve our links

  • Review dementia care plan

    Practice manager to meet with GP lead to review care plan to ensure it meets needs of people with dementia and their carers.