K Glazing & Maintenance LTD

K glazing & maintenance is a small family run glazing firm based in Otley. Our general day to day work consitst of replacing misted up double glazed units or broken glass into wood and u.p.v.c frames across the wharfe valley. We also replace full windows including frames if we cannot repair, replacement UPVC doors and composite doors. Most of our work is for home owners and alot of our work is from reccomendation. Because of our trustworthy reputation we often work for the elderly and vunerable people.

Updated:
2 October 2018
Location:
Yorkshire and Humber
Sectors:
Businesses and shops
Local Alliances:
Bradford District Dementia Action Alliance, Leeds Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

-  Increasing our understanding of how Dementia affects people and families

- Making sure families are aware that we are working to become Dementia friendly

- Ensuring we are clear in our communication; making written copies of our quotes and invoices and leaving information ensuring clarity for the customer / friends and family.

- When working with customers ensuring that we are clear in what our role is and why we are there

- Encourage other small businesses to get involve in becoming Dementia friendly and creating awareness

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

- Keeping updated of ways we can support families and customers as a small business and ensuring that they know we are Dementia friendly

- Being supportive to customers ensuring we are always open , listening to what people are saying and responding appropriately

- Knowing what is in the local community

- Working Dementia friendly ensuring that we keep the environment safe

2. Actions

  • To Get an uderstanding of Dementia and how this can affect people

    Go to a Dementia Friends session

    Keep updated by reading relevant information on leaflets and websites

    Status:
    Being implemented

    2016 - Second Quarter Update

    New Member

  • Aim for our business to work Dementia friendly

    When meeting / making contact with customers to make sure language is clear and information given is understood ie; written down, use pictures to show exactly what work we will be doing like windows and doors.

    - Involve family members or carers if concerns have been raised (ie memory problems) to be present when taking payments from customers

    - Be open and honest when speaking with customers and their familys allowing for good communication and for them to feel able to talk to us and how best to support/work with them

    - To be aware of surroundings when at customers houses - Tidy when working, ensuring do not clutter the space

    Status:
    Being implemented

    2016 - Second Quarter Update

    New Member

  • Raising Awareness

    - Support other members / small businesses to become Dementia friendly

    - Circulate any relevent information we recieve.

    Status:
    Being implemented

    2016 - Second Quarter Update

    New Member