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Centra Pulse and Connect

Centra Pulse helps over 125,000 people to live safely and independently both in and out of the home. At the touch of a button our services connect you immediately to people you can depend on, who are trained and ready to help whatever the problem, whenever it happens.

15 May 2018
South East
Telecare, Housing Sector, Local Authorities
Local Alliances:
Kent Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We offer a range of products and services on a scale of affordability that is tailored to the customers needs, including various recommendations to help the customer make their preferred choice.  Our ethos is about encouraging and enabling people to live independently and well, breaking down the walls so that people can live their life to their full extent, with technology being a seamless extension of thier lives.

We work with various organisations offering signposting solutions to customers to enable them to increase their knowledge of how to get what they need.  We are accessible to all customers via different marketing literature and online services, with clear contact information.

We listen to each person and offer a tailored service in a supportive manner ensuring this is an ongoing understanding of needs.  This enables us to adapt the service and products throughout the life of the service.  All team members are trained Dementia Friends, which enables us to give a supported service with a high level of understanding.

With our GPS devices we encourage people to feel a valued member of the community and family, breaking down the walls and giving people the ability to live their life, with added peace of mind for family members and those within the community.  Raising awareness throughout so that life doesn't have to stop.  Enabling the person to remain who they are, to live well and not be defined by their dementia.

Through our technology we can adapt this from the start of the condition right through to the end, with continued development in new technology which delivers a better life.  Technology is everchanging and we continuously review services and products which helps us to stay an innovative company that plans for future development.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

we recognise that raising awareness of telecare and the potential that it has for enhancing life chances for all with dementia, enabling them to live well is a key challenge.  We have worked to make all team members Dementia Friends, which increases the intelligence and knowledge of Dementia and enhances the support that is given.

Through raising awareness this will then increase the knowledge for those trying to find the services that they need.  Making it more accessible and well known.

Another challenge is keeping up to date with the advances in research.  By keeping up to date with these advances it enables us to move forward developments and incorporate these new findings into our business.

Member website


2. Actions

  • Centra Pulse Dementia Friendly Development

    To ensure that all staff are Dementia Friends – running Dementia Friends sessions as part of our academy and keep documentation of attendance on these sessions.  This will include approx.  300 members of staff and will also be rolled out to any new staff that join after this period in time, incorporating Dementia training into our internal induction training.

    Sessions will be of an adhoc nature for staff that are shift workers which enables everyone to have the opportunity to be a Dementia Friend.

    Being implemented
  • Offering this social action movement to our external customers

    When we tender for new customers we will offer Dementia Training to widen the Dementia Friends Community which will widen the knowledge of Dementia and keeping well.

    This will be a nationwide service as we are a nationwide service provider.

    Being implemented
  • Dementia Events attendance

    To attend at least 3 Dementia events from June 2016 - June 2017 in our local area,  Kent.  At the events we will promote our support of our Dementia Friends social action movement as well as raising awareness of keeping and living well.

    To use technology to raise awareness of what is available to all people living with Dementia.

    Being implemented
  • Data Improvement

    To improve the data that we hold for people living with Dementia, working collaboratively with emergency services and other relevant organisations.

    Working to best practices across all partnership organisations relating to those living with Dementia.

    Being implemented