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Caremark (Kirklees)

Caremark (Kirklees) delivers care and support services to a diverse range of people, of all ages and ethnicities in the Kirklees area, providing domiciliary care and other specific services that meet our client’s needs and requirements. We also provide a more intensive level of care and support should this be required, including our 24 hour Live-in care service Caremark supports and enables our clients to remain living independently at home. Our services ensure their desired level of independence is maintained whilst our clients continue to live safely at home.

26 May 2016
Yorkshire and Humber
Care, Domiciliary Care, Social Care
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Kirklees Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Caremark (Kirklees) provide the highest standards of care and support which is delivered by caring, well trained care workers who are there to support our clients with their daily routines enabling individuals to live well. We support people living with dementia to remain living independent in their own homes and to ensure they achieve positive outcomes within their lives, care & support. 

Our staff are individually matched to client’s specific needs, ensuring that clients have exactly the right kind of care and support, this is achieved through the thorough assessment of an individual’s needs and preferences ensuring our staff have the level of expertise and training in order to support people to live well with Dementia through the provision of high quality, person centered care & support. 

Caremark (Kirklees) recognise the stresses placed upon the unpaid carers of those living with Dementia and are dedicated to supporting these carers through advice, guidance and signposting to appropriate service provision within Kirklees.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a new business our key challenges are; 

Limitations on time and resources.       Establishing strong links and working relationships with the local community and local services.      Lack of Dementia Awareness within the wider community.Dispersed, field based work force.

2. Actions

  • Improve our understanding of Dementia across all levels.

    Our Care Manager is a Dementia Friends Champion and delivers rigorous training and information sessions to the staff team during initial induction training.

    Ensure best practice and case studies are continually discussed through 1:1 supervision and team meetings in order to promote understanding and achieve best practice across the service.

    Provide vocational training in Dementia Awareness in order to support staff to further their understanding and ensure provision of exceptional care & support to those living with Dementia.

    Ensure training is continually refreshed and updated in order to ensure up to date and accurate information, policy and legislation is communicated to all staff within the service.

  • Raising awareness of Dementia within the community.

    Delivery of Dementia Friends information sessions to members of the community.

    Support the Kirklees Dementia Action Alliance in the delivery of information sessions.

    Engage with local services and professionals in order to build a network of local services for people living with Dementia and their carers.

    Provide support and guidance including signposting to local services for people living with Dementia and their carers.

    Promote Dementia initiatives and events within Kirklees through our website and social media outlets.

  • Empower those living with Dementia and their carers to make informed choices and decisions and provide feedback on the service they receive

    Ensure individuals and their carers contribute to the assessment of their service provision in order to ensure that services are tailored to an individual’s needs and preferences.

    Conduct regular face to face service reviews in order to ensure that services are effective in meeting needs and preferences and that services are continually updated to ensure effectiveness and react to changes in the individual’s needs.

    Gain feedback on service delivery through the provision of annual customer surveys and ensure that results of the surveys are circulated to all individuals.

    Ensure staff training includes their role in supporting individuals and their families to review their service and provide feedback and recommendations at any time.

    Ensure availability of a member of the leadership and management team at all times in order to react to changing needs and provide support and guidance to staff in adapting to these needs.  

    Ensure staff at all levels receive training in the Mental Capacity Act in order to ensure their ability to support individuals to make informed choices and decisions.