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Age UK Hertfordshire

Our mission is: to promote the wellbeing of all older people and to help make later life a fulfilling and enjoyable experience Our values Caring: We act with understanding, sensitivity and respect in our dealings with older people and with each other. There are expectations of confidentiality and equal opportunities and a commitment to involving users. This is demonstrated very clearly in our day centres around the County; Effective: We make the best use of our resources to achieve our purpose so we can make a positive difference to the lives of older people. We in Hertfordshire are very fortunate that the County Council recognises the effectiveness of our work and grants us funds to meet our objectives; Enabling: We help older people to achieve for themselves what they want in their lives, by working alongside them in the pursuit of their own objectives; Influencing: We recognise that the interests of older people are complex and diverse. Our involvement with the County Steering Group ensures that the focus will be on the needs of the users; Innovative: We strive to identify new and changing needs and look for novel and creative ways to address them.

11 December 2017
East of England
Voluntary Sector
Local Alliances:
Welwyn Hatfield Dementia Action Alliance (WHDAA), North Hertfordshire District Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Age UK Hertfordshire offers some specific services to support older people with dementia .

Healthwise is a countywide service which helps older people with early dementia and depression to retain their independence through an enjoyable programme of:  gentle exercise, healthy eating, digital inclusion and social interaction.

Chalmers Court Day Centre in Rickmansworth provides a safe, caring, stimulating environment for older people with dementia in the local community. We believe in enabling people to live a life with dementia not just an existence.

Additionally Age UK Hertfordshire provides a range of services which support older people, their family, friends and carers.  These include: Information and Advice which can help with claiming benefits, Lasting Powers of Attorney, IT training, housing options and any other queries; Hospital Discharge Scheme and Home and Hospital Support Service, which provide short term support to older people who are being discharged from hospital or have recently been feeling unwell; the Visiting Scheme and Telephone Club which is a befriending service; InTouch which provides short term telephone support to those facing life changing or challenging situations; 10 to 3 Clubs and Health and Wellbeing Centres which provide friendship, support, activities and a hot meal; and a paid for Help in the Home Service which provides help with household tasks.

 We develop partnerships to increase referrals to our services, to support people with dementia

Staff and volunteers receive dementia training as part of their induction.

Supporting staff and volunteers to become Dementia friends and Dementia Champions.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Maintaining resources to deliver the services

Increasing awareness and understanding of dementia amongst  staff and volunteers

2. Actions

  • Dementia Friends


    Staff/Volunteers will become Dementia friends by attending an information session

    Being implemented
  • Dementia Champions

    Facilitate the training of a number of staff to become Dementia Champions

    Being implemented
  • Improve awareness of our services

    Improve public awareness of our services by attending community events and working in partnership with other organisations to increase referrals to our service, thus ensuring we can support people with dementia.


    Being implemented