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Birmingham & Solihull Mental Health NHS Foundation Trust

Birmingham & Solihull Mental Health NHS Foundation Trust (SMHFT) is commissioned to provide specialist mental health services to people aged 65 and over. Our purpose is to work in creative partnership with our service users, their families and others to promote mental health and wellbeing. Our aim is to provide a customer focused service by providing appropriate and professional services and access channels as well as friendly, knowledgeable and approachable staff.

17 May 2016
West Midlands
Hospitals and Hospital Trusts, Health, Medical
Local Alliances:
Birmingham Dementia Action Alliance , Solihull Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

BSMHFT engage with individuals who are living with dementia and mental health problems either themselves or caring for someone living with dementia every day.

Our specialist services are provided alongside an evidence based care pathway for people with a diagnosis of dementia, and steps are taken throughout to maintain quality and governance in our teams to deliver the appropriate care pathway.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The stigma around dementia means that people may not always tell us that they are finding the way that we are explaining something confusing or that they don’t understand something. They may be embarrassed to ask us to repeat things or to ask for help to complete forms for example. 

Enabling staff to spend the time they need with individual customers is important and this needs to be carefully balanced with the needs of other customers waiting for our assistance.  We work hard with staff to ensure that they feel able to spend time and provide a quality service to service users.

Member website


2. Actions

  • Improve staff awareness and confidence

    We will include dementia awareness as a part of our induction process for new members of staff and though continuous professional development.


    2016 - Second Quarter Update

    New member

  • Dementia friendly environments

    We will ensure that our work spaces are as dementia friendly as possible. All inpatient staff will have name badges that are dementia friendly.


    2016 - Second Quarter Update

    New member

  • We will support primary care to use literature setting out the benefits of a dementia assessment

    The Memory Assessment Service (MAS) have produced literature, both for people suspected of a diagnosis and for GPs, that supports understanding of the process. Having this information routinely available within primary care; prior to attending a memory assessment appointment, will assist this action point.

    MAS will run NEXT Steps support groups [award winning project] for post diagnostic support for residents in Birmingham and Solihull.


    2016 - Second Quarter Update

    New member

  • We will work towards the overall national ambition of routine memory assessment completed within 6 weeks

    We will work towards the overall national ambition of, routine memory assessment completed within 6 weeks; unless the case is very complex and requires further specialist assessment and timely access to therapies.

    Continue to review the current assessment model within MAS, to ensure a sound standardised assessment process is in place regardless of where the person is receiving the assessment.

    Identifying clinics/group space within community in non-stigmatising settings to support timely diagnosis and intervention, will assist his ambition.


    2016 - Second Quarter Update

    New member