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Centrebus, Luton

Centrebus, Luton provides value for money, quality bus services, operated by a proud and diverse workforce.

9 June 2016
East of England
Transport Sector
Local Alliances:
Luton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Centrebus, Luton wants to continue to engage with the community that it serves through the provision of its bus services and being a member of Luton DAA helps facilitate this aspiration further.

Luton DAA has identified that journeys by public transport can be challenging and we believe (through staff training and development sessions, as well as awareness campaigns) that we can make a positive difference.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As and when each action is undertaken / complete, the Centrebus Board of Directors will review its effectiveness at the Monthly Depot Meeting. Progress will be documented and any subsequent recommendations will also be actioned.

The local Coordinator will be invited to undertake periodic reviews.

Member website


2. Actions

  • Improve dementia awareness for our existing staff

    Register as a Dementia Friendly Organisation https://www.dementiafriends.org.uk/register-admin

    This will enable us to access two videos via the Dementia Friends website

    Understanding Dementia (3m 43s)

    Getting around (3m 03s)

    Whenever existing staff watch these videos we will log the number of attendees so that they will be sent the follow up badges and booklets.

    We will also include the videos below in our training sessions.

     Small changes help make a dementia friendly community

     Travelling when you have dementia - Mary's story

    Being implemented
  • Integrate dementia awareness into our induction program for new staff

    Identify existing staff to attend Dementia Friends Champions training.

    Included face to face Dementia Friends Information Sessions delivered by our in house Champions during induction programs

    Being implemented
  • Support those living with Dementia when travelling

    Take advice from the Alzheimer’s Society and the Dementia Action Alliance in order to develop and implement an appropriate Better Journey’s card for those living with dementia.

    Being implemented
  • Promote Dementia Awareness during National Dementia Awareness Week (DAW)

    To promote DAW 15/5/16 to 21/5/16. Promotional activity to include use of A4 posters displayed on local buses and “Tea & Toast” events for drivers in the depot to bring dementia awareness into focus for the event.

    Being implemented
  • As an employer to provide practical guidance to our employees who may by caring for a family member with dementia or worried about their own memory.

    To promote display of “Worried about Your Memory” posters to encourage employees to seek guidance from their GP if they are worried about a family member or themselves.

    To promote display of Alzheimer’s Society National / Local contact details to enable those who need help know where to go to get support