Bodmin Library and One Stop Shop

Cornwall Council’s Face to Face service brings together libraries and one stop shops putting library and information services at the heart of the local community. Where possible premises are shared to improve customer access. For many people, Face to Face is the first or only point of direct contact with the council.

14 May 2018
South West
Local Authorities
Local Alliances:
Bodmin Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Face to Face could help to deliver Outcome 2 (I know that services are designed around me and my needs) and Outcome 3 (I have support that helps me live my life by

Providing access to books in a variety of formats. Arranging home delivery of books if necessary. Treating people who visit our premises with respect and dignity. Providing information on suitable services available locally and nationallyUse of the national and local Books on Prescription serviceProviding information about options and opportunities for supportProviding opportunities for networking for carers and/or those with dementia through groups such as Knit and Knatter groups or community reading groupsSupporting service providers such as Memory Cafes Providing a safe social space within communities

Face to Face can take a lead in delivering Outcome 4 by

Signposting those with dementia and their carers to information about benefits available to them

A strong customer care environment and implementation of the Council’s equality and diversity policy will also contribute to Outcome 6 (I have a sense of belonging and of being a valued part of family, community and civic life.

The service also has experience in working with other organisations including Royal Voluntary Service, Reader Organization, RNIB and Calibre

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Some customer facing staff have a lack of understanding of dementia and how to respond to challenging behaviourThe difficulty of releasing staff from their work with the public for training Lack of resources (including money and staff capacity)Difficulty of obtaining external funding as a public body

2. Actions

  • Staff Training

    With the support of the the Customers and Communities Service, and Cornwall Council, to arrange training for selected staff who will act and  cascade learning and information to remaining customer facing staff.

    Being implemented
  • Publicise Alliance and support community events

    The Library undertakes to publicise the activities of the Local Alliance to its members, and to provide information to anybody asking for more information.  On a wider scale, we can support and hold events which are Dementia Friendly or are aimed at those with Dementia and/or their carers

  • Reading Well: Books on Prescription

    As part of Face to Face Bodmin Library is committed to supporting and promoting the Reading Well: Books on Prescription Service.  This provides carefully selected  books about Dementia free of charge to those with Dementia and their carers and family members.  Books can be prescribed by Health Professional or self-prescribed.

    Face to Face agrees to keep an up to date supply of the books on the Books on Prescription Dementia list available in as many formats as possible and will ensure stock is replaced and updated.