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Mercury Theatre

The Mercury Theatre Colchester is the most active producing theatre in East Anglia, and is a vital centre of excellence in the East’s growing creative economy. The Mercury exists to put theatre at the heart of the cultural life of the community it serves and to make work in Colchester that reaches audiences and generates critical attention regionally and nationally.

2 September 2016
East of England
Local Alliances:
Colchester Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

At the Mercury Theatre, we would help to support people with Dementia and their carers in the following ways:

  • To provide a safe and supported environment for patrons wishing to attend the theatre
  • For all front of house staff to have adequate training, and to become Dementia Friends, to ensure they can offer the best customer care
  • To market specific “Dementia-Friendly” performance and encourage people with Dementia and their carers to continue attending the theatre
  • To provide Dementia-Friends sessions in house for all staff and members of the public
  • We will work with charities and groups to be able to offer leaflets about local event
  • We will work with charities and groups to organise in house events or pop-up stalls
  • To encourage our Learning and Participation department to become more aware of Dementia in community and in-house projects

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

At the Mercury, the following challenges may hinder us from achieving our goals:

  • We have a large number of front of house staff, plus other staff within the organisation, so it will take time (and money) to train all staff
  • We have limited space within the building to hold meetings and training sessions, due to having a busy performance schedule and multiple departments. Any meetings/ training would need to be planned quite far in advance.

Member website


2. Actions

  • Join the Colchester Dementia Action Alliance once it has been set up.

    Once the Colchester Dementia Action Alliance has been set up, we will become an active member, working closely with our organisations and businesses, both in and outside of the arts sector.



    2016 - Second Quarter Update

    New member

  • To work towards the Mercury Theatre becoming a Dementia-Friendly Arts Organisation

    Implement a Dementia-Friendly performance for Made in Colchester shows by providing a relaxed and supported experience for customers attending performances.

    All Front of House staff to become Dementia Friends.

    Offer Dementia Friends session for all other staff working for the Mercury Theatre.

    Offer Dementia Friends sessions with the Mercury, for the general public.

    To work with charities and organisation to improve Dementia awareness to theatre patrons.


    2016 - Second Quarter Update

    New member

  • To have a building audit carried out

    To have a building audit carried out, either in-house or by a specialist, to see what improvements can be made to help people with Dementia and their carers. We are having a re-build of the site around 2018-2020, so an audit will hopefully be implemented in the new plans.


    2016 - Second Quarter Update

    New member