Y and L Jesmond
A shop selling gifts for all occasions. Homeware, interior decorations, wedding and baby gifts are just a few of the things that can be found amongst the store’s collection of interior products.
- 25 April 2016
- North East
- Retail, Businesses and shops
- Local Alliances:
- Jesmond Dementia Action Alliance, North East Dementia Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
We will ensure we use our knowledge about dementia from the Dementia Friends session when communicating and dealing with customers that are showing signs of dementia
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
We are only a small business and we would struggle to make any environmental changes.
Raise awareness of dementia to staff
Encourage all staff to watch the Dementia Friends film at www.dementiafriends.org.uk or attend a face to face Dementia Friends session
Improve customer service and dementia friendly ways of working
Provide staff with access to the Alzheimer’s Society Customer Facing Staff Guide. Details can be found at www.alzheimers.org.uk/site/scripts/news_article.php?newsID=1935
Display the Dementia Friendly Jesmond quarterly newsletter
- Being implemented