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Caffe Nero, Falmouth

Updated:
13 March 2014
Location:
South West
Sectors:
Retail
Local Alliances:
Tavistock Dementia Action Alliance, Falmouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We provide goods and services to people with dementia that support them in their daily living and enable them to stay at home and in their community, enjoying the best quality of life for longer

Improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff. 

By enabling people living with dementia to be part of the community and continue to do daily and social activities

Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so.

2. What are the challenges to delivering these outcomes from the perspective of your organisation? 

Lack of knowledge amongst our staff/community.

Limited time, resources and/ or a stretched budget.

2. Actions

  • Awareness

    We will encourage staff and volunteers to improve their awareness of dementia by giving everyone a copy of the Falmouth DAA booklet - How to help customers with dementia. By doing this we will be able to recognise the signs and have the confidence to deal appropriately and give real help

    Status:
  • support

    We will publicly declare our support for a dementia friendly society by displaying the FDAA logo and/or our certificate of membership visibly

    Status:
  • support

    We will publicly declare our support for a dementia friendly society by displaying the FDAA logo and/or our certificate of membership visibly

    Status:
  • Encourage

    We will encourage others to become more aware of dementia

    Status: