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Medway Community Healthcare

Medway Community Healthcare provides a wide range of both planned and unscheduled care in local settings such as healthy living centres, inpatient units and people’s homes. We became a social enterprise (CIC) in April 2011 and our staff are encouraged to become co-owners of the organisation and get involved in how the organisation is run.

21 April 2016
South East
Local Alliances:
Medway Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Medway Community Healthcare is a Social Enterprise Community Interest Company and we have made a commitment to ensuring that we provide high quality community services to the people of Medway.  We have a very strong ethos of Social Value and, as part of this, have provided Dementia Awareness training and information to several schools and local organisations including further education providers.

Being part of the Dementia Action Alliance will provide us with the links and opportunities to improve our service delivery and engage with our service users so that we can ensure we are delivering appropriate care and support tailored to the individual and their family.

We recognise the value of inter professional working and strongly believe that being part of the alliance will provide us with opportunities to develop this further.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

By monitoring the number and content of the evaluations of the awareness raising sessions provided to our local communityBy 70% of our services having an active Dementia Champion by March 2017Improved signage within our buildings and in our servicesReviewing the information provided to our families and carers relating to the services we are providingMonitoring the Friends and Family scoresDeveloping opportunities to work with other services

2. Actions

  • Increase the awareness of Dementia for all staff within the organisation providing appropriate training, information and guidance

    What we are going to do:

    Create a training plan for staff at Medway Community Healthcare which is aligned to the Dementia Core Skills Education and Training Framework

    Create a short dementia awareness raising video which will become an integral part of our Corporate Induction programme which is mandatory for all new starters to the organisation

    Develop the role of Dementia Champion with associated development sessions ensuring that there is a dementia ambassador within each service raising awareness and providing information/guidance

    Look for ongoing and new opportunities for staff at Medway Community Healthcare to improve their knowledge and skills around caring for a person with dementia

  • Dementia Screening for our patients and the people we treat.

    What we are going to do:

    Develop a short screening tool that is integral to our Community Health System (electronic patient record)

    Ensure that use of the tool is embedded into the practice of teams who deliver packages of care and who ascertain that the individual may have memory issues.  The correct use of this tool will provide an alert to that patient’s GP prompting them to assess for memory issues.

    Monitor the use of the tool to ensure its effectiveness and provide the information to parties who can use the information to measure our organisational performance and better understand the demographics of people that we see with memory issues

  • Supporting our Carers

    What we are going to do:

    Develop a better understanding of how our carers and families are finding the services we provide

    Provide a means for our service users and our carers/families to have a voice using a variety of formats, not a one type fits all approach

    Recognise the needs of our carers which will facilitate their ability to give feedback and information i.e. providing care for the person with dementia

    Use the information gained to develop and improve the service we give

    Report back to our carers and families about the improvements we have made promoting great service