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Healthwatch Cambridgeshire

Healthwatch Cambridgeshire provides a service for Cambridgeshire residents. Every voice counts when it comes to shaping the future of health and social care services and improving them. Healthwatch is committed to reaching out to people who feel excluded from accessing services; those who are least able to speak out will be heard through Healthwatch Cambridgeshire including those with dementia.

7 February 2017
East of England
Health, Social Care, Care, Children Young People and Students, Clinical Commissioning Group, Hospices, Hospitals and Hospital Trusts, Local Authorities, Local DAA Members, Voluntary
Local Alliances:
East Cambridgeshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch Cambridgeshire is here to make sure local people are listened to by the organisations that make decisions about health and social care services.  Dementia care is one of our current priority areas.

We need to know where dementia care is working well, and where it needs to be improved. We log what local people tell us and share it anonymously with the organisations who make decisions about local health and care services. This helps them to improve care where it is needed.

We have statutory powers and can challenge health and care decision makers if care isn’t working in the way it should, or if we think a decision has been made where people have not been able to contribute. 

Our Information service can help people find out what health and care services are available locally, or how to raise a concern. We are well connected with organisations that provide support for people with dementia, their carers and families.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Healthwatch Cambridgeshire’s work includes all of local health and care for people in Cambridgeshire. We have to make decisions about what we can do with the time and money we have, to make the biggest difference for local people.

Although dementia care is one of our priorities, we are limited in the time and money we have to spend on this area of work.

Increasing public and professional awareness of dementia and changing the negative images often associated with dementia. Ensuring access to information to support individuals and their carers.

2. Actions

  • Dementia Friends Training

    All staff and Board members to receive Dementia Friends training.

    Dementia Friends training to be part of all new staff and Board member’s induction.

    Allocate Dementia Champion training to a member of staff.

  • Signposting

    Signpost individuals and organisations to local and national services that would help people living with dementia and their carers.

  • Dementia awareness for Volunteers

    Healthwatch have a right to carry out "Enter & View" at any publically funded health and social care services to engage with service users, family carers and staff to gather the public voice and patient feedback. 

    We will ensure our volunteers are trained as Dementia Friends so they have a greater understanding which will assist them during their visits.

  • Information – raising awareness

    Host regular Dementia Friends Information sessions to increase public awareness.

  • Join a local Dementia Action Alliance

    Share best practice around dementia, learn about services available locally and raise awareness of dementia within the community.

    Promote and work with all local Dementia Action Alliances in Cambridgeshire.

  • Promote a dementia friendly Cambridgeshire

    Healthwatch Cambridgeshire send out regular updates on health and social care related issues events and activities through our website, newsletters and E-news.

    Healthwatch Cambridgeshire will promote the development of a Dementia Friendly Community and Dementia Action Alliances in Cambridgeshire.