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Age UK Solihull

Age UK Solihull is an independent Charity providing services to residents of Solihull. Many of our services are focused solely on the needs and rights of older people, however some services, such as the Community Advice Hubs and the Direct Payments Information and Advice Service are inclusive of all adults and children respectively. The Community Advice Hubs are the part of the Local Authority’s Wellbeing Pathway and bring together a range of local organisations with the aim of understanding the customers’ needs, recognising where additional support is required or will be required in the future, providing high quality information and advice and referring to appropriate organisations that can meet the needs and circumstances of the individual. Other services provided by Age UK Solihull include the Volunteer Befriending Service, Older People’s Benefits Service, Winter Warmth Campaign, Carers Support Service, Postural Stability Exercise Service and a chargeable Home Support Service.

22 April 2016
West Midlands
Care, Charity, Voluntary Sector, Social Care
Local Alliances:
Solihull Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Across all Age UK Solihull’s services each customer is recognised as an individual with their own needs and issues that are specific to their own lives.

In Solihull, the Community Advice Hubs, managed by Age UK Solihull, provide the first point of access for all residents, offering a range of support services and high quality information and advice across health, social care, wellbeing and lifestyle.  The Hubs staff and volunteers are trained to respond to immediate need and crisis but also to work with each individual holistically, exploring their lives and ensuring people have the tools, knowledge and support to be able to live their life as they wish both now and into the future.

Carers are central to better outcomes and the Hubs aim to ensure carers recognise themselves as such and that they access support that enables them to maintain or improve their own health and wellbeing whilst delivering their caring role.

People living with dementia and their carers can expect the Hubs to provide a supportive and enabling environment that provides the right information and advice, offers local expertise on services and support available and promotes rights and choices.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our aim is to promote early recognition of dementia and, if appropriate, diagnosis at the earliest opportunity.  This can often be a very difficult and challenging conversation and may be something that the individual has feared but due to the stigma has chosen not to act upon. 

A further challenge occurs when individuals are not given appropriate advice to manage or plan their needs into the future at an early enough stage.  This can leave families and carers unsure of the right course of action with regard to health and/or social care/end of life care choices or create problems around financial and legal issues.

Ensuring that people living with dementia and their carers have choices and options of the services they receive.

Member website


2. Actions

  • Ensure each Community Advice Hub is an accessible and supportive environment

    Ensure that staff and volunteers are appropriately trained to recognise the possible signs of dementia and to provide each individual with the time and space to be able to talk about their fears and discuss the options available.  Promote early diagnosis to enable post-diagnostic support.


    2016 - Second Quarter Update

    New member

  • Enable people living with dementia and their carers to access appropriate information and advice at the right time

    Promote the need for all residents to plan for their futures.  Ensure staff and volunteers recognise the importance of planning for a person diagnosed with dementia and how working with individuals as early as possible can enable choice and control about their own futures and can also support carers to manage their caring role for as long as possible.  Staff and volunteers are trained to the appropriate level.


    2016 - Second Quarter Update

    New member

  • Promote local services that interact with the Community Advice Hubs

    Ensure staff and volunteers have the right knowledge and are experts on local services.  Promote the use of the Hubs by local groups that are specialists in services for people living with dementia and their carers.


    2016 - Second Quarter Update

    New member