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Starbucks Jesmond

At Starbucks we serve a selection of quality food and beverages, offer free wifi and other customer facilities. Our partners endeavour to provide world class customer service to every customer from the second they walk through that door.

8 April 2016
North East
Hospitality, Businesses and shops
Local Alliances:
Jesmond Dementia Action Alliance, North East Dementia Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We will treat customers affected by dementia equally whilst being equipped with the knowledge of how to assist them with any additional needs they may have.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

A customer may be upset and confused especially if this is a new environment to them.

Member website


2. Actions

  • Dementia Friends

    Ensure that many of our employees attend a Dementia Friends session either face to face or online. This will help to increase their knowledge and understanding of dementia so that they feel better equipped to deal with any customers displaying the signs and symptoms of the disease

    Being implemented
  • Providing a home from home

    Assisting customers in an appropriate manner who may need a bit of extra help.

    Being implemented
  • Everyone is equal

    Ensuring that we are fully equipped with the correct knowledge and facility to ensure each and every customer has an equal Starbucks experience.

    Being implemented