The Bay Horse, Hurworth
Although The Bay Horse building dates back to the 1400's, an extensive refurbishment was completed in October 2008, with emphasis on the finer details of a real old English pub - dimpled pint glasses, side dishes served in copper pans, the open fire in the main bar and hand pulled local ales. All furnishings were carefully sourced from antique fayres around the country, including a late Victorian dining table which measures over 20ft in the private dining room
- 7 April 2016
- North East
- Local Alliances:
- Darlington Dementia Action Alliance, North East Dementia Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Ensure we use our knowledge about dementia from the Dementia Friends session when communicating and dealing with customers that showing signs of dementia.
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
We would struggle to make any large environmental changes especially as we have just undergone a recent refurb. However we will ensure we are aware of what a dementia friendly environment looks like just in case there is something on our premises that someone living with dementia may struggle with.
We feel it is important that all our employees are dementia aware so that we are able to spot the signs and symptoms of any customers who may be affected by dementia and adjust our customer service and communication style accordingly.
Customer Facing Staff Guide
Provide staff with access to the Alzheimer's Society 'Customer Facing Staff Guide' so that they can refer to it for tips and information on how to effectively deal with customers displaying signs of dementia.
Display the Darlington DAA Newsletter
We will print and display the monthly Darlington Dementia Newsletter to enable our customers and the community to find out what is going on locally to them in terms of dementia support.