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Kitsons LLP

Kitsons LLP believes that solicitors should be seen as more than just an expensive necessity. We think you deserve a better kind of service - one that’s more in tune with you and the realities of the world out there. We pride ourselves on our level of service and our value-for-money. We believe that, in both of these areas, we stand out from our competitors. And our clients seem to agree with us: nearly three-quarters of our work is repeat business. Our client feedback is also consistently very strong, with 99% of clients rating our overall service as good or excellent and 90% for value-for-money. And over 96% of clients submitting feedback saying that they would recommend us to others and would use us again. To further enhance the experience of clients when engaging with our legal services and as part of our corporate responsibility towards our employees, Kitsons is supporting the Alzheimer's Society Dementia Friends initiative across all three of its offices, in Exeter, Plymouth and Torquay.

20 January 2019
South West
Local Alliances:
Exeter Dementia Action Alliance (EDAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1. For all existing staff to become Dementia Friends and all new joiners to the firm to become Dementia Friends as part of their induction to the firm.

2. Aspire to have at least one Dementia Champion in each of our offices. 

3. To ensure that our signage (for example with respect to toilets) in public areas is dementia friendly.

4. By increasing awareness of the dementia within the firm, supporting the existing culture of openness, so that employees feel able to discuss their concerns about dementia impacting upon their professional and personal lives.

5. To become active members of the Dementia Action Alliances in Plymouth, Exeter and Torquay so that we can be utilised as a valued resource and contribute to the ongoing success of those organisations, where we can.

6. To maintain a Dementia Friends blog on our website and update our various media platforms regularly with Dementia Friends news updates.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

1. Arranging for staff members to undergo Dementia Friends sessions across the three office locations. This will require Dementia Champions in each office to co-ordinate events and feedback to colleagues new developments, news and training. The management of this activity is currently the remit of one solicitor, the impact of this work on the individuals concerned will be monitored on a weekly basis.

2. Ensuring that each of our offices (across the different locations) meet the varying needs of the different Dementia Action Alliances in those locations.

2. Actions

  • For all staff to become Dementia Friends

    93 (88.6%) of our employees became Dementia Friends after our AGM in March 2016.

  • To talk about dementia openly within the firm.

    By talking about dementia, the aim is to increase awareness of the condition within the firm and to support the existing culture of openness amongst staff members - so that they also feel able to discuss their concerns about dementia and the possible impact upon their professional and personal lives.

    Whilst the ethos of the firm is already in keeping with the aims of the Dementia Friends initiative; since the Dementia Friends Information Session when 88.6% of our employees became Dementia Friends, it has been commented upon by staff, how fascinating and moving it is, to hear their colleagues talk openly about their experiences and views on dementia, within the firm and how positive that feels.

  • To maintain a dementia friends blog on our website and update our various media platforms regularly with dementia friends news & updates


  • Support for the Exeter Allance 2019 Calendar

    We supported and promoted the 2019 'Shining a Light' Exeter Alliance Calendar.