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Heptonstalls Solicitors LLP

We are a Yorkshire based, client focused law firm representing individuals and businesses with over 100 years’ experience in a number of specialist practice areas. We offer services for both personal and business needs, including: • Wills, Probate & Deputyship • Trusts • Lasting Powers of Attorney • Personal Injury Claims • Medical Negligence • Industrial Injuries and Diseases • Residential Property • Employment Law • Magistrates’ Court Matters • Commercial Property • Corporate Law • Agricultural Law

31 March 2016
Local Alliances:
East Riding Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Here at Heptonstalls we strive to exceed ALL of our clients’ expectations. We believe that every client deserves to receive a personal service combined with the very best legal support from highly experienced people who are specialists in their field.

We listen to our clients, we understand their needs, we offer straight forward, legal advice, and most importantly, we take the time to get to know our clients personally.

Over the last 30 years we have been providing legal support to clients all over the United Kingdom. We have built strong relationships which have brought clients back to Heptonstalls time and time again.

We believe that by combining our existing skills with increasing our dementia knowledge and awareness, we will provide a service to our clients affected by dementia (both those with a diagnosis of dementia and their carers) we will help to deliver a number of the National Dementia Declaration outcomes.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges to delivering these outcomes, as well as the usual time and budget constraints that many organisations face, is changing society’s attitudes to dementia to enable people to have the knowledge that we will always be supportive and understanding to any client that discloses a dementia diagnosis to us and that this in turn will enable people to seek our professional advice in a timely manner.

Member website


2. Actions

  • Increase our Dementia Awareness

    We will increase our dementia awareness in a number of ways:

    • Encourage as many of our staff as possible to be dementia friendly in all their day to day activities. Helen Forster is attending a course on training and managing the expectation of clients with capacity issues such as dementia and will then provide in-house training to all staff to widen their knowledge of the same.
    • Make our staff aware of the free SCIE dementia e learning modules.
    • Encourage our staff to look at the online resources available on the Dementia Action Alliance website and the Alzheimer’s Society website to increase our dementia knowledge in areas of specific interest. For example the Dementia Friendly Customer Facing Staff Guide.
    • We will refer to the local Alzheimer’s Society website www.dementiaeastriding.org.uk and signpost clients as appropriate to the services available in the East Riding, such as the Goole Memory Café and the Dementia Advisor Service.
    • We will put in place a Dementia Friendly policy within our office manual to ensure all staff have availability to the above.

    This will enable us to learn how to work with our clients affected by dementia in the most suitable way to try and meet their expectations of us.

  • Dementia Champion and Steering Group

    We will appoint a member of our team to be our Dementia Champion, as the ‘go to’ person for dementia and the person responsible for ensuring that we undertake and update this action plan as appropriate. Our Dementia Champion will review the dementia friendly employer resources which can be found on the Dementia Action Alliance website and instigate any initiatives as deemed appropriate to our organisation.

    We are interested in being a part of the East Riding DAA steering group and being actively involved with the direction of the East Riding DAA. When logistics allow, we will permit a member of staff to attend the steering group meetings which are held approximately every 2 months.

  • DAA Publicity and Collaborative Working

    We will proudly publicise our membership to the Dementia Action Alliance and will use the ‘working to become dementia friendly’ recognition symbol. We will use our social media as one means of communicating this.

    Where possible we will attend and publicise East Riding DAA events.

    We understand that another Solicitor firm who have joined the East Riding DAA are interested in setting up a professional steering group to improve professional standards and promote legal services for those living with dementia across Yorkshire. One idea as a part of this group is to produce a publication - a guide to legal services for those living with dementia - and to promote this across the Yorkshire region. We will find out more about this professional steering group and, if deemed appropriate, we will input to this group.